Resource Center Coordinator
4 weeks ago
This position is located in the DC Office of Administrative Hearings (OAH), Legal Resource Center. OAH serves as an independent administrative adjudication agency for more than 40 District agencies, boards, and commissions as mandated by the OAH Establishment Act (D.C. Law 14-76). The Legal Resource Center is housed within OAH and provides legal resources, information on legal processes, and lawyer referrals to selfrepresented litigants.
This position functions as a Resource Center Coordinator responsible for conducting customer intake, providing limited legal information to customers, coordinating Legal Resource Center volunteer programs, and providing administrative support for the Legal Resource Center.
**Duties and Responsibilities**
Conducts telephonic, in-person, and other forms of intake for customers seeking Legal Resource Center assistance, which includes addressing language needs, screening, and triaging calls, eliciting information with sensitivity, explaining the Legal Resource Center scope of services, and limited legal terms and concepts in plain language, and scheduling customers for legal consultations with the appropriate Legal Resource Center staff and volunteers. Provides limited legal information to customers and explains written self-help materials, when appropriate. Articulates the scope of a court self-help center (e.g., legal information vs. legal advice, lack of lawyer-client protections, referral options and limits, etc.). Answers limited questions about the court process (e.g., filing/service requirements, basics of the evidentiary hearing process, appeal options and procedures, etc.). Receives focused and regular training on the specific concepts and processes they will be responsible for knowing and explaining. Explains the scope of a court self-help center and parts of the OAH hearing and appeal procedures. Uses excellent communication skills, to convey limited legal concepts in a clear and concise manner while interacting with individuals from various backgrounds. The concepts will be limited; however, even limited legal concepts can be complex in some scenarios and require excellent communication skills to be able to articulate in plain language, tailored to the needs of the individual being served.
Coordinates law school pro bono and other volunteer programs, which includes acting as a point of contact for outside pro bono coordinators, efficiently tracking the availability of different types of Legal Resource Center volunteers, maintaining volunteer access to shared Legal Resource Center databases and resources, scheduling customer consultations based on Legal Resource Center staff and volunteer availability, and troubleshooting issues that arise during program coordination. Recommends improvements and helps refine Legal Resource Center intake and service delivery procedures, as needed, to help align procedures with industry best practices and needs of self-represented litigants. Helps ensure that the Legal Resource Center physical space is properly organized and that written resources and forms are relevant and current. Assists, coordinates, and performs assignments and tasks that require information research and gathering related to court-based self-help services and procedures. Assists with helping to maintain information flow and incoming/outgoing correspondence at the Legal Resource Center following office policy and procedures. Actively tracks required data for all Legal Resource Center customer contacts. Provides administrative support for the Legal Resource Center, which includes maintaining accessibility of self-help materials and forms, assisting the process of updating and translating self-help materials and forms, contributing to website maintenance, and helping analyze and interpret data in the production of Legal Resource Center reports. Identifies service gaps and deficiencies within scope of duties and makes recommendations to the Legal Resource Center Manager for overall improvement of Legal Resource Center services and administration. Performs other related duties as assigned.
**Qualifications/Education**
- Specialized Experience:_ Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
**Working Conditions/Environment**
The work is mainly sedentary, but may require periods of walking, standing, and bending. Employees frequently carry case filles and other similar materials. The work does not require any special physical effort or ability.
**Licenses and Certifications**
None
**Other Significant Facts**
**Duration of Appointment**:Career Service (Permanent)
**Tour of Duty**:Monday - Friday; 8:30 am - 5:00
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