Quality Manager

5 days ago

Mount Prospect, United States Crane Payment Innovations Full time

Have you ever used the self-checkout? Played the slots at a casino? Maybe you grabbled a drink for a vending machine or paid to park your car? If you answered with a resounding "YES", then you have done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by more than 2500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.

If you want to have a hands-on global impact on payment solutions, we want you to join our team as a **Quality Manager**. This is a full-time position based in our facility at **CPI / Cummins Allison **in **Mt. Prospect, IL**

**WHAT YOU WILL BE DOING**

As a Quality Manager, you will build or maintain a ISO9001 certified quality management system (QMS). Use structured problem solving and quality tools and analysis to identify and drive improvement to product quality and to internal processes. Support customer facing quality through review and analysis of issues and by working with organizational stakeholders to improve gaps.

This Quality Manager will have direct impact on our high performing Quality group and will be responsible for:

- Establish or maintain a quality management system (QMS) which complies with and is certifiable to latest ISO9001 standards
- Maintain ISO9001 certification
- Support and drive use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement
- Manage and drive team of quality engineers and technicians to improve in process and manufacturing quality
- Support Supplier Quality Assurance through proactive management of supplier quality data and corrective actions
- Develop and improve the customers' quality experience in all areas of contact with Crane Payment Innovations
- Be focal point for all customer related quality issues in order to maintain effective communication on quality issues
- Maintain the Customer Complaints system ensuring effective resolution of Customer Quality issues
- Act as a coordinator in resolving customer quality problems and supply corrective action to customers

**WHO WE ARE LOOKING FOR**

You will bring a solid background in quality management systems in a manufacturing environment with advanced knowledge of ISO9001 Quality Systems Standards

**Qualifications** **and Requirements**
- Bachelor's degree in Engineering required (Mechanical or Electrical preferred)
- Experience in a manufacturing environment preferred
- Proficiency in gaining or maintaining ISO9001:2015 certification through creation of or maintenance of an organization QMS
- Experience in IATF 16949 preferred
- Demonstrated ability to lead and motivate at all levels of the organization
- Proficient knowledge in use of quality tools and techniques such as D/PFMEA, SPC, CPK, MSA, 8D, DMAIC
- Advanced data analysis and problem-solving skills
- Six-Sigma Greenbelt or Blackbelt preferred, but not required
- Excellent oral and written communication skills, to include presentation skills and facilitation of groups toward deliverables
- High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
- Ability to establish credibility and be decisive and able to recognize ad support the organization's preferences and priorities
- Results and people oriented with sound judgement - the ability to balance other business considerations
- Up to 20% travel

**Personal Attributes**
- **Action Oriented**:You display a sense of urgency and are known for being a timely decision maker
- **Analytical Thinker**: You need to have insight and enjoy solving problems
- **Customer Service Orientation**: You are driven by the desire to serve the customer and focused on their needs
- **Decision-Making Skills**: You have a reputation for making quality decision and sticking to them
- **Facilitator**:You are good at negotiating win-win solution
- **Team Player**: You are approachable, and willing to follow, or lead based on the team's need and ability to interface with personnel from various departments and levels
- **Leadership**: You demonstrate leadership and facilitation skills in a matrix environment and ability to motivate all levels of the organization
- **Organized**: You assemble all necessary materials and information before starting a task
- **Presentation Skills**: You are confident when speaking to groups and presenting information
- **Quality Written Communication**: Your writing is concise and descriptive and you believe it is necessary to overcommunicate project status/updates

**WHAT WE ARE OFFERING**
- Flexible work environments
- Defined career growth plans wit

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