Customer Service Representative

4 weeks ago

Woodland Hills, United States RPO Inc Full time

Title**:Customer Service Advocate I**

Location**:REMOTE - Woodland Hills, CA**

Duration**:12 months contract**

Target Start Date (based on successful onboarding completion)**:07/10/2024**

Shift**:9:30 AM - 6:00 PM PST - Monday - Friday**

**Non-Negotiable Requirements**:

- **Must be FLEXIBLE to work on any assigned Shifts/Weekends/Holidays and overtime if needed**:

- **NO TIME OFF ALLOWED FOR THE ENTIRE TRAINING PERIOD. Training hours are from 8:00 AM to 4:30 PM PST, Monday to Friday for 6 weeks. Must be available for some Saturday training if needed.**:

- **We will work remotely but If there is a home outage for internet or power, we might ask employees to work from the nearby office. Must have reliable internet, at least 50 Mbps**:

- **Must be able to attend ONSITE Interview. Need to be local from Woodland Hills, CA - do a lot of activities like employee engagement, can go into the office during a state of emergency, tech help with Tech Center, IT person onsite.**

Walk me through the day-to-day responsibilities of this role and a description of the project:

- Internal member customer calls to assist with eligibility information, member benefits, ordering materials, updating demographics, and problem-solving.
- Internal provider customer calls to assist with eligibility information, claim status, and submission, auth inquiries, escalations, and provider benefits.

Describe the performance expectations/metrics for this individual and their team:

- 95% Quality audits
- 97.5% conformance/90% adherence to schedule
- Handle time/hold time/ASA goals
- Strong typing skills/computer skills - on an average call, workers would use at least 3-4 systems (OMNI, Claims, Authorizations, Make payments, ABS, Outlook, Skype IM, etc.)
- Strong interpersonal skills
- it is more than a contact center position/taking a phone call, the department is providing *concierge service*
- Must pass a knowledge check(s) during training
- 3 attempts. After a third failed attempt, we will terminate.

Tell me about what their first day looks like:

- Meet leadership, connectivity to systems, logging in, agenda, and training expectations.

**Required Skills/Experience/Education**:

- **1+ years of RECENT Call Center Customer Service Experience. Need to be comfortable working in a fast-paced high-volume call center.**:

- **Strong Typing Skills (40 WPM), Microsoft Office Skills (Excel, Word, Outlook) and Multitasking skills navigating multiple systems/monitors.**:

- **High-speed internet, quiet workspace at home to take calls, and GOOD ATTENDANCE.**:

- Strong work history and job stability, No more than 1+ year gaps on the resume
- Knowledge of medical terminology, medical records retrieval, and Bilingual Spanish, preferred not required. High School Diploma or GED required. Associate or bachelor's Degree preferred

**Job Type**: Contract

Pay: $19.64 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

**Experience**:

- Call Center: 1 year (required)

**Location**:

- Woodland Hills, CA 91367 (required)

Ability to Commute:

- Woodland Hills, CA 91367 (required)

Work Location: Remote

  • Customer Service Representative

    1 month ago

    Auburn Hills, United States Customer Service Full time

    Job DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...

  • Customer Service Representative

    3 weeks ago

    Woodland Hills, United States Tax Relief Helpers Full time

    **POSITION OVERVIEW**: As a Customer Service Representative at Tax Relief Helpers, your primary responsibility is to handle incoming calls from customers or other parties, effectively address customer complaints, direct calls to the appropriate personnel, and ensure client satisfaction. You will play a vital role in fielding calls, addressing customer...

  • Customer Service Representative

    4 weeks ago

    Woodland, United States ATR International Full time

    ATR International is seeking a Customer Service Representative. Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales...

  • Customer Service Representative

    3 weeks ago

    Woodland, United States ATR International Full time

    ATR International is seeking a Customer Service Representative. Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales...

  • Customer Service Representative

    2 weeks ago

    Woodland, United States ATR International Full time

    ATR International is seeking a Customer Service Representative. Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales...

  • Customer Service Representative

    3 weeks ago

    Woodland, United States ATR International Full time

    ATR International is seeking a Customer Service Representative.Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales data...

  • Customer Service Representative

    1 month ago

    Woodland, United States ATR International Full time

    ATR International is seeking a Customer Service Representative.Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales data...

  • Customer Service Representative

    4 weeks ago

    Woodland, United States Denise Ibsen-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAre you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service/Agency Team Member. You will be using your professional demeanor, willingness to...

  • Customer Service Representative

    1 week ago

    Woodland, United States Denise Ibsen-Farmers Insurance Agency Full time

    Are you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service/Agency Team Member. You will be using your professional demeanor, willingness to learn, and excellent communication...

  • Customer Service Representative

    3 weeks ago

    Woodland, United States Denise Ibsen-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAre you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service/Agency Team Member. You will be using your professional demeanor, willingness to...

  • Customer Service Representative

    7 days ago

    Woodland, United States PrideStaff Financial Full time

    JOB DESCRIPTION Customer Service Representative  PrideStaff is assisting a national manufacturer in search of a talented Customer Service Assistant in Woodland, CA. This position will report to the Customer Service Manager and work closely with other team members in the branch entering customer orders, verifying inventory, administrative assistance to the...

  • Customer Service Representative

    5 days ago

    Woodland, California, United States Halls Plumbing Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our rapidly growing team You will be responsible for helping our customers by providing service information when needed and booking customers in our service management software. This is an entry-level position with a lot of room for growth with competitive pay and...

  • Customer Services Representative

    5 days ago

    Woodland, California, United States wm Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. This is a hybrid position and the candidate will need to live in the market area and be able to travel by car to an...

  • Insurance Customer Service Representative

    1 week ago

    Woodland Hills, United States Farmers - Ortega Insurance & Financial Services Full time

    Ortega Insurance & Financial Services is looking for an ambitious and enthusiastic individual to join our outstanding customer service team. We are a reputable, 40+ year established award-winning agency that thrives in product knowledge and exceptional customer service. We will provide training to generate new sales opportunities and meet customer service...

  • Customer Service Representative

    7 days ago

    Woodland, United States PrideStaff East Sacramento Full time

    Job DescriptionJob DescriptionCustomer Service Representative Summary: PrideStaff Financial is assisting a national manufacturer of metal roofing and building systems with twenty-one locations across America. The Woodland, CA branch has an opening on their Customer Service team for a Customer Service Assistant and we are searching for a data...

  • Benefitmall - Customer Service Representative

    4 days ago

    Woodland Hills, United States CRC Full time

    Need Help?- Accessibility_ - (accommodation requests only; other inquiries won't receive a response)._ Regular or Temporary: Regular Language Fluency: English (required) Work Shift: 1st shift (United States of America) Please review the following job description: Ensure a high level of customer satisfaction and exceed the expectation of our customers by...

  • Client Service Representative

    2 months ago

    Woodland Hills, United States VCA Animal Hospitals, Inc. Full time

    VCA Veterinary Specialists of the Valley is seeking a Client Service Representative to complement our talented team in Woodland Hills, California. We have full-time or part-time positions available, 8 hr shifts, day, evening and/or overnight with the Client Service, Representative, Customer Service, Animal Care, Retail, Client, Associate

  • Client Service Representative

    3 weeks ago

    Woodland Hills, United States VCA Animal Hospitals, Inc. Full time

    VCA Veterinary Specialists of the Valley is seeking a Client Service Representative to complement our talented team in Woodland Hills, California. We have full-time or part-time positions available, 8 hr shifts, day, evening and/or overnight with the Client Service, Representative, Customer Service, Animal Care, Retail, Client, Associate

  • Customer Service Representative

    2 weeks ago

    Woodland, United States Plumb Pro Inc. DBA Halls' Plumbing Full time

    Job Title: Customer Service Representative Overview: We are seeking a Customer Service Representative to join our rapidly growing team! You will be responsible for helping our customers by providing service information when needed and booking customers in our service management software. This is an entry-level position with a lot of room for growth with...

  • Customer Care Representative I

    3 weeks ago

    Woodland Hills, United States Elevance Health, Inc. Full time

    Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station Customer Care, Representative, Customer Service, Retail, Healthcare, Benefits, Compensation, Skills