Customer Service Representative

2 weeks ago


Woodland, United States Plumb Pro Inc. DBA Halls' Plumbing Full time

Job Title: Customer Service Representative

Overview:
We are seeking a Customer Service Representative to join our rapidly growing team You will be responsible for helping our customers by providing service information when needed and booking customers in our service management software. This is an entry-level position with a lot of room for growth with competitive pay and benefits.

**Responsibilities**:

- Provide information about the products and services we provide
- Book new jobs
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Maintain a high level of phone etiquette and communication skills

**Requirements**:

- Previous experience in customer service, sales, or other related fields
- Previous experience in the plumbing industry and using Service Titan scheduling software is a plus but not required.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong data entry skills with attention to detail

Pay: $16.00 - $20.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person

**Experience**:

- Customer Service: 1 year (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Woodland, CA 95776 (required)

Work Location: In person



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