Customer Experience Analyst

1 month ago


Rockville, United States BETAH Associates Full time

BETAH Associates is a professional services firm seeking an **Customer Experience Analyst** to support a large federal law enforcement agency. This position is remote, however, may require travel to our Rockville office and client site to attend meetings and conferences.

**Essential Duties & Responsibilities**
- Determines strategies for the use of GovDelivery as well as improving the customer experience of the government client?s website.
- Analyzes web metrics and subscriber activity and suggests content to re-engage inactive users.
- Oversees development and maintenance of subscriber lists.

**Minimum Experience**:

- Five years of relevant experience with GovDelivery, websites and analytics.

**Minimum Experience**:

- Bachelor?s degree


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