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Field Service Technician

4 months ago

Grand Rapids, United States Financial Systems Corp Full time

**ATM & Financial Equipment Field Service Technician**

FSC is a leading sales and service organization providing innovative solutions to the financial services industry through our cash automation solutions and technology offerings. Our focus has been to partner with our clients to provide a state-of-the-art solutions that enhance their operations, deliver improved bottom-line results, reduce risk, and increase customer satisfaction.

We are looking for a team player who is a talented, creative, and collaborative communicator to join our growing team.

**Job Description**:
Perform a wide range of technical services in the field; service and repair ATM types from cash-only dispensers to the most technologically advanced ITM with teller assist.

Duties & Responsibilities:

- The face of the company while in the field, presents a neat professional appearance.
- Quickly diagnose and facilitate repairs to equipment and minimize our customer’s downtime.
- Must be able to clearly write service tickets.
- Timely submission of work tickets and expenses to the office.
- Willingness and ability to learn new processes and repair procedures.
- Maintain a small inventory and account for all parts.

Qualifications:

- A+ Certification
- Two years of field experience
- Ability to prioritize and respond in a timely manner
- Excellent customer service skills
- High level of integrity
- Must possess a high degree of dependability and be a self-starter
- Demonstrated written and oral communication skills in English
- Willingness to work cooperatively with others
- Ability to work independently
- Basic knowledge of Microsoft Office (Word, Excel, and Outlook)
- Desire to travel with the possibility of days on the road
- Physically willing and able to climb ladders and carry 40 pounds
- Proven ability to follow direction
- High School diploma
- Must have a valid driver’s license
- Clean driving record - Must meet insurance underwriting requirements

Preferred Qualifications:

- Mechanically inclined
- ATM, physical security and money processing experience a plus
- Basic Network Troubleshooting
- The ability to load software from a disk and/or Thumb drive

Pay: $18.00 - $22.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- Outdoor work

**Experience**:

- Mechanical knowledge: 1 year (preferred)

**Location**:

- Grand Rapids, MI (required)

Willingness to travel:

- 25% (preferred)

Work Location: Remote