Field Technician 3

3 weeks ago

Lancaster, United States Race Telecommunications LLC Full time

**Job Title**:Field Technician 3
- ** Classification**: Full-Time, Non-Exempt, At-Will

**Reports to**: Field Technician Lead

**Department**: Customer Support

**Location**: In-Field: Lancaster, CA.

**Location Status**:Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

**About Us**:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

**Summary**:
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

**Qualifications and Experience**:

- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- Understanding of fiber optic networks, basic telecom, and video
- Basic knowledge of Apple iPAD
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Spanish bilingual skills are a desirable

**Skills**:

- Functional use of common office equipment, computers, and office software
- Strong time management skills, with the ability to manage priorities and workflow
- Commitment to accuracy and high standards for quality of work
- Ability to work with all levels of team members and management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and mínimal guidance
- Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound decisions
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Ability to effectively present information and respond to questions

**Essential Duties and Responsibilities**:
Installation and Technical Support:

- Performs residential installation and troubleshooting of internet connectivity, telecom, and video
- Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
- Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
- Utilizes CRM for support tickets and trouble ticket resolution
- Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure and Equipment Operation:

- Performs low voltage/fiber infrastructure wiring and troubleshooting
- Performs pole and ladder climbing
- Operates construction equipment and machinery
- Provides remote hands for customer support technicians and engineers
- Performs work order completion

Communication and Coordination:

- Receives communication of locations and duties from di

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