Manager Patient Business Services I

3 weeks ago


Katy, United States UTHealth Houston Full time

**UTHealth Houston Cinco Ranch Clinic is hiring a Manager Patient Business I to join their team of professionals. The Manager Patient Business is a member of a 3-person leadership team, will **coordinate all administrative functions for the clinic, and is the i**mmediate supervisor to 7 employees. This position oversees patient referrals, scheduling, billing, and collections.**

**Preferences: Supervision and performance review experience preferred. Ability to work with a large number of providers, clinical staff, and direct reports. Works well independently and with others. Follows through on commitments. Produces quality work, and expects the same from those around them.**

**Schedule**:Monday - Friday, 8a - 5p, and back-up for extended hours on T/Th/Sat**

**What we do here changes the world.** UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

**Once you join us you won't want to leave.** It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan

**We take care of our employees** As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more

**Position Summary**:
Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

**Position Key Accountabilities**:

- Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.
- Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
- Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.
- May monitor quality improvement efforts and makes recommendations for change as necessary.
- Works with peers to improve workflow and departmental processes.
- Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
- Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.
- Leads in the preparation of departmental compliance with all regulatory requirements.
- Assists in the development of policies and procedures.
- May manage Human Resources activities for direct repots in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.
- Performs other duties as assigned.

**Certification/Skills**:
Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

**Minimum Education**:
Bachelor’s degree in Business, Finance, Accounting or Economics, or equivalent experience.

**Minimum Experience**:
Four years of experience. Experience in a hospital or medical business office setting is preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.

**Physical Requirements**:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

**Security Sensitive**:
**Residency Requirement**:
Employees must permanently reside and work in the State of Texas.



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