Resident Services Director

5 days ago


Tucson, United States Mountain View Retirement Village Full time

Mt View Retirement Village is looking for an fun, outgoing, strong Resident Services Director to join our team. The major purpose of the position is to be a liaison between Staff and Residents, being able to communicate information, assist with customer service and accommodations in an effective & timely way for seniors.

Mt View Retirement Village is a well established and well known upscale senior living community on the Northwest side of Tucson. We have a long history of amazing customer service, clinical results, and outstanding accommodations, including the largest senior living apartments in our market. Please reply with a resume. We look forward to meeting you

**Position Summary**:
Responsible for providing personalized customer service at an on-site senior living community. Primary role is assisting with resident needs, being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents and provide administrative support for the Sales team.

**Responsibilities**:

- Responsible for being the primary point of contact for the residents in the community. Providing orientation and helping them build relationships with current residents, providing community information, and assisting residents.
- Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
- Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
- Manage communications, create and post residential communications as needed around the facility and/or at the front desk.
- Inspect common areas for cleanliness and safety concerns
- Maintains strict adherence to community and company deadlines.
- Other related duties as directed.

Skills needed
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Excellent communication skills both verbal and written.
- Ability to multitask while staying focused and detail oriented.
- Exceptional organization skills.

**Minimum Requirements**:
High school diploma or GED and two (1) years of experience working in senior living/ customer service/ administrative

(Pay is based on experience and results)

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- High end customer service: 1 year (preferred)

Work Location: In person



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