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Assistant Community Director

4 months ago


Tucson, United States HSL Asset Management Full time

**Assistant Community Director**:
**Overview**

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years.

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

The **Assistant Community Director** works with the Community Director to effectively manage all aspects of the community, which include financial operations, resident relations, and team management.

The **Assistant Community Director** is expected to perform all duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed.
- Are you a smart, savvy, and customer service-minded individual?
- Do you want to work for a respected local company who cares about this community?
- Can you multitask and manage multiple people and priorities?
- Want to work in a fast-paced, dynamic growth industry?
- Are you organized, detail-oriented, and self-motivated?
- Enjoy working in a team environment with like-minded people who love what they do?
- If you answered _**_YES _**_to these questions and are positive, professional, and focused on providing the best possible experience for our residents, employees, and executive team - we want to talk to you_

**What’s In It for You**
- Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
- Competitive base pay: $18.00 to $23.00/hourly (depending on experience and location of community)
- Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
- Comprehensive full-benefits package including:

- Paid vacation, personal, and sick time that accrues from day one
- Paid off-site and on-the-job training
- Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
- Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
- Huge potential for career advancement:

- More than half of HSL’s current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within
- Why choose a career with HSL:

- You will get the tools, training, and support needed to grow and get better
- Owner/Operators who make the decisions, not a third-party management company
- HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity
- We strive to provide excellent service and living conditions for every resident
- Continued growth and expansion in Arizona have made us the industry leader

**Role & Responsibilities**

The **Assistant** **Community Director **is primarily responsible for working with the Community Director to manage all aspects of the community and effectively compute, classify, and record numerical data to keep financial records complete as they pertain to staffing, leasing, marketing, and resident relations.

In the Community Director's absence, the **Assistant Community Director** will assume all responsibilities of that position.

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed.

Main duties for the **Assistant Community Director** will include:

- Maintaining positive customer relations
- Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects
- Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
- Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features
- Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees
- Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks)
- Ensuring all bank deposits are made immediately
- Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork
- Inspecting the community and common areas in accordance with HSL’s site standards and reporting any service needs to maintenance staff
- Handling service requests from residents and properly routing requests to maintenance for prompt processing
- Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines
- Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surv