Account Manager Iii, Client Service Mgmt

3 weeks ago


Santa Fe Springs, United States Kaiser Permanente Full time

**Job Summary**:
**Essential Responsibilities**:

- Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
- Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with mínimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with mínimal guidance.
- Demonstrates commitment to KP sales and retention goals by: implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
- Contributes to the execution of sales and renewals by: implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention.

**Minimum Qualifications**:

- Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

**Additional Requirements**:

- Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service

PrimaryLocation : California,Santa Fe Springs,Tri-Central Administration

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Sales & Account Management

Department : Walnut Creek 501 Lennon Lane - HP Mgr-Strategic Accounts - 7016

Travel : Yes, 15 % of the Time



  • Santa Fe Springs, United States Janus et Cie Full time

    JANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory. For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and outdoor furnishings and is...


  • Santa Fe Springs, United States JANUS et Cie Full time

    Job DescriptionJob DescriptionJANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory. For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and...


  • Santa Fe Springs, United States JANUS et Cie Full time

    Job DescriptionJob DescriptionJANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory. For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and...


  • Santa Fe, United States Arthur J. Gallagher & Co. Full time

    ** Client Service Manager II - Premier Personal Lines** **** New Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong,...

  • Accountant Iii

    4 weeks ago


    Santa Barbara, United States County of Santa Barbara Full time

    **Salary**: $87,790.53 - $105,624.97 Annually DOE/DOQ*;*Uniform and bilingual allowance when applicable. Although the current vacancies listed, are in multiple locations throughout the county, the established employment list may also be used for future Full-Time, Part-Time, and Extra-Help Accountant III vacancies in **Santa Barbara, Santa Maria,...


  • Santa Fe, United States Randstad Full time

    Must have: Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position. OVERVIEW The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). This includes managing, developing and partnering with Studio Directors to achieve contractual...


  • Santa Fe Springs, United States American States Water Company Full time

    Golden State Water Company is one of the largest investor-owned water utilities in the United States. We have been all about water for more than 80 years. Our team of professionals delivers reliable, quality water and great service to customers in 75 communities across California. POSITION DEFINITION: Water Supply Operator III Accountability The Water...

  • Accountant III

    1 week ago


    Santa Monica, United States Century Group Full time

    Century Group is seeking an Accounting Specialist III for our client to support the processing of routine to moderately complex expense reports and related financial tasks. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $27 to $32 per hour. Key Responsibilities: Validate expense reports against travelers'...


  • Santa Fe Springs, United States StaffingForce Full time

    Job DescriptionJob DescriptionBusiness Summary:Our client is dedicated to turnkey solutions that are designed, engineered, and built onsite by a fully integrated team of certified experts. Programmers, machinists, welders, fabricators, and engineers all work in unison to deliver better quality products. And because they know their products inside and out,...


  • Rancho Santa Fe, United States Helen Woodward Animal Center Full time

    Client Services Supervisor (Adoptions) Full Time, (Various days and hours, weekends/holidays as needed) $20 to $21 an hour Do you have a passion for helping animals find forever homes and possess supervisory and great customer service skills? Come join our Adoptions team at the world renowned Helen Woodward Animal Center! The Client Services Supervisor...


  • Santa Fe Springs, United States Aegion Full time

    Corrpro Companies is looking for a AMPP / NACE Corrosion Engineer III. Corrpro, a subsidiary of Azuria Water Solutions Company, is a corrosion engineering, cathodic protection, and corrosion monitoring business for the protection and preservation of infrastructure. Corrpro provides professional corrosion consulting and cathodic protection engineering...


  • Santa Monica, United States Intelliswift Full time

    Job ID: 24-02585 Job Title: Product Management/Brand Management Location: Santa Monica, CA 90404 (Hybrid) Duration: 5 months Contract Type: W2 only Pay Rate: $30.62/Hour Responsibilities Support Brand Directors in day-to-day project management of ecomm, retail and licensing launches for a series of clients, coordinate the end-to-end merchandise approval...


  • Santa Monica, United States Intelliswift Full time

    Job ID: 24-02585 Job Title: Product Management/Brand Management Location: Santa Monica, CA 90404 (Hybrid) Duration: 5 months Contract Type: W2 only Pay Rate: $30.62/Hour Responsibilities Support Brand Directors in day-to-day project management of ecomm, retail and licensing launches for a series of clients, coordinate the end-to-end merchandise approval...

  • Product Manager

    2 weeks ago


    Santa Monica, United States Magnit Full time

    DESCRIPTION: How You'll Rock the Role Support Brand Directors in day-to-day project management of ecomm, retail and licensing launches for a series of clients, coordinate the end-to-end merchandise approval process for all licensed products. Maintain team documents, including but not limited to client contacts, music release and touring calendars, artist one...


  • Santa Fe, United States CVS Pharmacy Full time

    CVS Health has a powerful purpose Helping people on their path to better health. To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support ou Account Manager, Omni, Manager, Client Support, Client Relations, District Manager, Retail, Business Services


  • Santa Fe, United States CVS Pharmacy Full time

    CVS Health has a powerful purpose Helping people on their path to better health. To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support ou Account Manager, Omni, Manager, Client Support, Client Relations, District Manager, Retail, Business Services


  • Rancho Santa Fe, United States Helen Woodward Animal Center Full time

    Job DescriptionJob DescriptionClient Services Supervisor (Adoptions)Full Time, (Various days and hours, weekends/holidays as needed)$20 to $21 an hourDo you have a passion for helping animals find forever homes and possess supervisory and great customer service skills? Come join our Adoptions team at the world renowned Helen Woodward Animal Center! The...

  • Account Manager Iv

    4 weeks ago


    Santa Fe Springs, United States Kaiser Permanente Full time

    **Job Summary**: Implements moderately complex sales and retention strategy for health insurance or workers compensation accounts independently. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets independently. Builds and maintains...

  • Accounting Manager

    2 weeks ago


    Santa Fe Springs, United States Alliance Resource Group Full time

    jobs.allianceresourcegroup.com.">jobs.allianceresourcegroup.com."> Job Title: Accounting Manager Company: A highly successful, privately owned manufacturer based in Santa Fe Springs, CA, with an annual revenue of $40 million. Location: Santa Fe Springs, CA About Us: Join a dynamic team at the forefront of innovation in the manufacturing industry. Our company...

  • Accounting Manager

    1 week ago


    Santa Fe Springs, United States Alliance Resource Group Full time

    jobs.allianceresourcegroup.com.">jobs.allianceresourcegroup.com."> Job Title: Accounting Manager Company: A highly successful, privately owned manufacturer based in Santa Fe Springs, CA, with an annual revenue of $40 million. Location: Santa Fe Springs, CA About Us: Join a dynamic team at the forefront of innovation in the manufacturing industry. Our company...