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Lead Operations Customer Project Manager

4 months ago

Worcester, United States National Grid Full time

**About us**:
**National Grid is hiring six Lead Operations Customer Project Managers** in our NE Elec Operations organization. These hybrid positions (some days in field, and in office) will be located in our Brockton, Hopedale, N. Andover, Northampton or Worcester offices.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and history puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

**Job Purpose**:
We are seeking 6 dedicated individuals as company representatives across MA to own a selective portfolio of high visibility MA electric customer connection jobs requiring end-to-end management and a laser focus on the operational activities within the connection process. In this pivotal role, you will be accountable for the effective execution and completion of the portfolio of these critical Customer connection jobs as well as serve as the operation liaison to the Customer Connections team.

**Key Accountabilities**:

- Own and remain accountable for the operational progress of projects within your portfolio. Stay vigilant of job statuses and proactively drive the management of project timelines, requirements, handoffs, and escalations to ensure successful completion of projects.
- Build and maintain positive relationships with all stakeholders to foster environment where key project updates are communicated effectively, and customer satisfaction is always prioritized.
- Collaborate closely with all internal stakeholders to facilitate timely job progression at every stage of the project by proactively managing interdepartmental handoffs. Ensure all stakeholders are aware of project status and any changes that may impact the project timeline or requirements.
- Attend key in-person customer site visits across designated jurisdiction as a National Grid representative. Represent the company professionally and ensure that all customer needs are met in a timely manner.
- Communicate field updates to end customers and address operational-based customer inquiries. Coordinate day-to-day work with end customer when their actions or input are needed to progress the project.
- Champion the use of STORMS and future work management digital tools with Operations users. Promote process improvement initiatives and the use of digital tools to improve operational efficiency and productivity.

**Supervisory/Interpersonal
- Experience Required**:

- Demonstrate exceptional personal initiative, integrity, and effective interpersonal skills while fostering positive and collaborative relationships with company personnel, contractors, and end customers.
- Utility experience and knowledge of connection process strongly desired

**Qualifications**:

- Minimum 3 years of experience in engineering, project management or utility construction.
- Working knowledge and experience in project management principles, tools, and techniques.

**More Information**:
**Salary: $132,000 - $155,000**

**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**

**#LI-JH1 #LI-Hybrid