Field Sales Operations Manager, North America
4 weeks ago
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- 6+ years of finance, business management and sales operations experience
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, GenAi, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS. Startups have unique needs, priorities, and growth trajectories that distinguish them from traditional businesses and require different engagement strategies and sales motions from sellers to effectively acquire, grow, and retain them long-term on the AWS platform. This is your chance to join our high-impact Global Sales Operations team as the Sales Operations Lead for Startups in North America.
Key job responsibilities
We're seeking a highly analytical Sales Operations Lead who will play a vital role in driving predictability and execution against strategic priorities. This includes leading efforts in reporting and analysis of business trends for a specific area/vertical within North America Startups. Leveraging your strong business acumen, technical skills and deep analytic background, you'll empower Sales teams by creating efficiencies, assessing performance, and delivering insightful reporting that fuels results.
You'll be responsible for ensuring a smooth flow of business activities by leading Weekly, Monthly & Quarterly Business Reviews, managing key mechanisms like forecasting and pipeline management, and overseeing other key reporting requirements. Collaborating closely with the Sales team, you'll support them in evaluating attainment against quotas. You'll leverage CRM tools to conduct insightful analyses and fulfill ad-hoc requests, ultimately enabling data-driven sales success.
This role requires a proven work ethic and a willingness to take ownership. You'll collaborate effectively with internal stakeholders and data teams to tackle challenges, implement new reporting solutions, and deliver high-quality results. You'll need to effectively communicate across technical and non-technical audiences, fostering collaboration with various teams like Sales, Internal Operations, Solution Architecture, Business Development and Partner.
About the team
Our North America Startups Sales Operations team acts as a trusted advisor, providing "Chief Operating Officer (COO)"-level support and thought leadership to sales leaders. This translates to high-quality decision-making built on a foundation of data-driven insights. We go beyond the immediate, offering an "outside-in" perspective on the long-term health of the business. We identify and own critical, long-term operational initiatives - the "big rocks" that may not yield immediate results but are essential for long-term viability. Ultimately, we empower ambitious startups to change the world and turn bold ideas into reality.
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adopti
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