Sales (Project) Coordinator

2 weeks ago

Austin, United States Furniture Marketing Group, Inc Full time

Our clients range from local businesses to some of the largest companies on the globe with jobs ranging from a single office to a fully furnished new building.

**Job Summary**:
Sales Coordinators assist throughout the order management cycle of a project. From working with vendor partners to negotiate the best pricing available for budgetary pricing to preparing final pricing and packages, the Sales Coordinator is responsible for all project and daily work order activities and full customer satisfaction for those accounts. The Sales Coordinator’s primary responsibility is supporting internal customers (such as Sales and Design), producing proposals for customers and helping their aligned sales person ensure that the customer is satisfied.

**Responsibilities** **and Duties**:

- Project or Work Order Management
- Acquire product pricing from vendors.
- Work with vendors to negotiate steeper discounting on larger scale projects.
- Assist in the preliminary budgeting and quoting for clients.
- Assist Sales and Designers with pricing, product research and technical order information.
- Receive labor quoting from Project Manager and/or installation company.
- Coordinate all customer projects and work orders: implementation of customer orders and service requests. Creates project number and quote.
- Reviews work plans, schedules and logistics established for customer’s major projects.
- Completes any necessary revisions to order. Communicates revision to entire team.
- Coordinates with SC (Sales Coordinator) to maintain successful project flow between Designers, Project Managers, Customer Representatives/Project Coordinators, Installation Crews, etc.
- Provides frequent and regular status reports to customers regarding project and work order status.
- Attends project and account meetings as required.
- Sales Order Management
- Produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (salesperson, designers, project managers, etc.)
- Assists salesperson in ensuring a responsible close of sale by confirming signed sales orders (and terms & conditions, if appropriate), client purchase orders and forwarding deposits requests when required.
- Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied.
- Process, Quality and Customer Satisfaction
- Ensures standards of performance are met for all customer work activities.
- Assists with establishing costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases.
- Assists with ensuring documentation standards are maintained for all account activities; ensures dealership process and procedures are followed.
- On-going
- Lead weekly project status meetings and make changes in the business system as necessary.
- Complete bid/RFP forms and/or documents.
- Manages team assignments to ensure workload activities are appropriately balanced and supported.
- Provides timely response to customer’s requests for products, services and/or information.
- Participate in team meetings as scheduled.
- Other duties as assigned.

**Qualifications and Skills**:

- Required skills
- 3 to 5 years of experience in customer service-related field
- Microsoft Office Suite
- Exceptional customer service skills & multi-tasking abilities
- Work in fast-paced environment
- Build strong relationships with internal team (such as sales, design & project management) Detail-oriented
- Ability to organize and prioritize workloads
- Communicate effectively across multiple departments

**Preferred skills**
- Moderate to a high level of product knowledge
- Moderate to high-level expertise in vendor/customer discounting
- Moderate to a high level of independence - able to work with mínimal supervision
- Khameleon (Business System)
- Project Spec (product specification software)
- PlanGrid
- Adobe Acrobat

Ø Competitive Benefits/Salary

Ø Incredible Working Showroom

Pay: $55,000.00 - $72,500.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- Do you have current or prior experience working for a contract furniture dealership?
- Do you have experience working with bids, contracts, and preparing quotes?

**Experience**:

- preparing bids, contracts and quotes: 2 years (required)

Ability to Commute:

- Austin, TX 78702 (required)

Work Location: In person

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