IT Support Technician
3 weeks ago
The Foodja platform is an industry leader in the Corporate Catering and Restaurant Delivery space. Currently serving over 10,000 corporate clients in 7 major markets and continuing to expand nationally. Our corporate platform has been adopted by industry-leading companies such as Activision, Deloitte, YouTube, and Amazon.
**Responsibilities can include but are not limited to**:
- Configuring, troubleshooting, and supporting network related devices such as switchers, firewalls, and routers.
- Troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
- A solid understanding of the necessity for, and practice of, basic network, server, workstation, and end user security, and multi factor authentication methods.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Working with and troubleshooting AWS environments.
- Experience with Structured Cabling and Network Wiring.
- Working knowledge of TCP/IP/DHCP and DNS.
**The qualifications**:
- Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- A proven track record of developing and implementing IT strategy and plans.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Microsoft Certified IT Professional Plus
- AWS Certified a Plus
- Salesforce experience a Plus
- 2-3 years Help Desk or Technical Support Experience
Pay: $25.00 - $30.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Weekdays
Ability to Relocate:
- Irvine, CA 92614: Relocate before starting work (required)
Work Location: In person
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