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Patient Services Representative

3 months ago

Florence, United States Allergy and Immunology Associates of New England Full time

_Patient Services Representative (Medical Receptionist) _
- PSR - Patient Service Representative _

**Essential Job Functions**
Answer a multi-line phone and respond accordingly in a friendly and professional manner
Greets patients and visitors in a prompt, pleasant and professional manner
Ensures new patient paperwork has been completed prior to their visit
Verify and update patient demographic information including insurance information
Checks patients in per Electronic Medical Software for their scheduled appointment
Respond to verbal, non-verbal, and written communication
Schedule office visits, testing, and allergy injections per guidelines
Collects patient co-pay amounts, as well as any balances on account
Check patient eligibility and referrals (if required) prior to scheduled appointment
May be responsible for assisting patients schedule visits with outside providers
Ensures that proper HIPAA compliance is followed

**Education and Experience**
6 months + related experience in a medical office or similar clinic setting preferred
Understanding of medical office procedures
Basic medical terminology
Excellent phone etiquette

**Additional Requirements**:
Must have reliable transportation.
Reliable attendance.
Knowledge of health care field and medical office protocols/procedures.
Basic computer skills. (Word, Excel, Outlook)
Must have proven communication skills and diplomacy in interpersonal interactions.
Ability to actively listen and interpret patient needs.

**AIANE offers competitive benefits**:
Competitive Salary
401k Annual employer contribution (3% of employee salary)
11 paid holidays a year
Paid Time Off
- Starting at 14 days in first year
Health Insurance
- Employer contributes 70% of monthly premium
Dental Insurance
- Employer contributes 60% of monthly premium
Vision insurance - Available; Employee sponsored
Long Term Disability Insurance
- Available; Employee sponsored
Day shift; no weekend or nights required
Friendly work environment'
'
Work Remotely
- No

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Outpatient
- Telehealth

Medical specialties:

- Allergy & Immunology

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Medical receptionist: 1 year (preferred)
- Computer Skills: 1 year (preferred)

**Language**:

- a second language (preferred)

Work Location: In person