Instructional Support Specialist

2 weeks ago

Houston, United States Houston Community College Full time

**SUMMARY**

Responsible for supporting faculty in delivering specialized assigned area courses. Serve as a liaison to ensure the efficient overall administration and delivery of the unique courses and related services to both faculty and students. This is a security-sensitive position related to student records and confidentiality.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned.- Manage student databases. Create, maintain, and edit databases for testing and promotional and/or course related mailings;-
- Assist full-time and adjunct faculty for online testing;-
- Prepare, edit and distribute student tests. Schedule instructors for test proctoring.-
- Publish online exams and schedule proctored or practice/self-assessment.-
- Proctor exams as necessary. Grade and record lab skills, quizzes, and exams;-
- Process and distribute instructional newsletters and grade notifications;-
- Process videotape distribution and returns. Distribute and collects SEOI forms;-
- Duplicate instructional materials;-
- Screen visitors. Answer phone calls. Sort and distribute faxes and mail;-
- Assist with help desk. Manage student queries. Refer and schedule students for regular and make-up orientations;-
- Operate various instructional office equipment;-
- Handle sensitive information in a professional and confidential manner;-
- File all correspondence. Maintain and protect applicant files, student testing and grading files. Purge and archive files as necessary. Maintain personal timesheets; and-
- Assist with asset management and organizational stewardship. Maintain program inventory and ordering of supplies. As necessary, assist and guide students in all lab activities including equipment set-up and usage, restocking of supplies and preparation of laboratory practice areas and activities.**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

***

**EDUCATION**

High school diploma or equivalent required. Associate’s degree or higher preferred.

**EXPERIENCE**

Two (2) years general office experience required, three (3) years preferred.

**KNOWLEDGE, SKILLS AND ABILITIES**- Ability to maintain laboratory equipment;-
- Ability to adapt to lab policy and procedural changes;-
- Good written, oral communication and organizational skills;-
- Excellent proofreading practices and skills;-
- Generate statistical analyses reports of student performance;-
- Basic understanding of test performance indices;-
- Ability to work well in a fast-paced environment with a diverse student population;-
- Good Customer service skills over the phone;-
- Good technology troubleshooting and analytical skills;-
- Basic Knowledge of CANVAS learning Management system;-
- Knowledge of PeopleSoft is a plus; and-
- Ability to work in different shifts.**_ This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor._**

**_ This job description may be revised upon development of other duties and changes in responsibilities._**

**The Organization**
- Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

**The Team**
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

**Location**
- Houston is a city with limitless possibilities:

- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare s

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