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Patient Account Representative- Az- Therapy

3 months ago

Glendale, United States Midwestern University Full time

**Summary**

The Patient Account Representative for is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. This position is part of the Finance Department in the Therapy Institute and reports to the Assistant Manager of Patient Accounts.

**Essential Duties and Responsibilities**
- Greet and direct patients and visitors
- Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
- Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, and outstanding balances/collections according to patient’s insurance benefits
- Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires
- Reschedule and cancel appointments and communicate as needed with patients/families and providers
- Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate
- Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic
- Provide instructions prior to appointment as directed by provider
- Provide directions/maps, and parking instructions
- Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system
- Update demographics when patient information changes
- Add appropriate patient notes into practice management system
- Verify insurance eligibility and benefits when necessary
- Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic
- Actively manage patient census for Physical Therapy Department including tracking plan of care expirations and renewals, insurance eligibility, benefits, and authorizations, and managing provider schedules
- Other duties may be assigned

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other qualifications include:

- The position requires strict compliance with all policies and procedures
- This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively

**Education and/or Experience**

High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential. Experience working in a physical therapy environment preferred.

**Computer Skills**

Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 40 pounds.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical science