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Front Desk Membership Concierge

3 months ago


Fort Washington, United States Life Time Full time

**Position Summary**

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

**Responsibilities**:

- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as point of contact for new member acquisition and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Pay: $16.00 - $19.00 per hour

**Benefits**:

- Flexible schedule

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

Work Location: In person