Lead Visitor Services Coordinator

3 weeks ago

Washington, United States US Smithsonian Institution Full time

**Duties**:
The Lead Visitor Services Coordinator is responsible for visitor and guests services; engagement and cultural interpretation; VIP tours and group visits.

In this position, you will:

- provide leadership in the planning, management and implementation of all elements of Visitor Services operations, under the general direction of the Visitor and Guest Services Manager.
- provide leadership, oversight, and motivation to Visitor Services staff and volunteers.
- deliver quality customer service by responding to all visitor, staff and volunteer inquiries, requests, and comments and incorporating improvements based on the analysis and assessment of overall feedback.
- track required funding to initiate the purchase of staff, volunteer and visitor materials, office supplies and digital equipment.
- facilitate dialog around difficult content.

**Requirements**:
**Conditions of Employment**:

- Pass Pre-employment Background Investigation
- May need to complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer
- Males born after 12/31/59 must be registered with Selective Service.
- U.S. citizenship

**Conditions of Employment**

Qualification requirements must be met by the closing date of the announcement.

For information on qualification requirements, see _Qualification Standards Handbook for _General Schedule Positions_ on OPM website.

**Qualifications**:
**Basic Qualification**: Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

In addition to the basic qualification requirement above:
**Experience**:You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service. **For this position, specialized experience is defined as demonstrated experience **managing daily visitor operations in a museum, gallery, library or archive; scheduling team members and volunteers; training visitor services teams and volunteers; gathering visitor data and feedback from surveys; overseeing the purchase and maintenance of equipment and supplies; and complying with health or safety related protocols to manage visitor flow.

**Or Education**: Master's or equivalent graduate degree _or _2 full years of progressively higher level graduate education leading to such a degree _or_ J.D., if related. For a full explanation of this option please see the Qualification Standards.

Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

**Or a Combination**:Education and experience may be combined to meet the basic qualifications.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

**Education**:
This position has no basic education requirement.

**Additional information**:
This position is included in the bargaining unit.

**Current or Former Political Appointees**:Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:

- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and,
- Beginning and ending dates of appointment.

**Recruitment Incentive**: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remai

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