Team Lead Enrollment

4 weeks ago

Rosenberg, United States Texas State Technical College Full time

**Job Description**:
Summary

The Team Lead is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As the Team Lead of Enrollment at Texas State Technical College (TSTC), you play a vital role in guiding students from enrollment through graduation, acting as a supportive resource and advocating for their success. In this leadership position, you collaborate with various internal departments to ensure a seamless experience for students, with a primary focus on enhancing persistence rates and graduation numbers in alignment with TSTC's mission of student success and job placement.

In summary, your role as the Team Lead of Enrollment at TSTC is a leadership position that requires a combination of advanced interpersonal skills, regulatory knowledge, technological proficiency, and a strategic approach to enrollment management. Your position is key to fostering student success, meeting enrollment targets, and overcoming barriers to enrollment at both the campus and statewide levels. You report directly to the Campus Enrollment Lead under mínimal supervision.

Essential Functions & Responsibilities:
Leadership and Supervision:
- Uphold and model TSTC Core Values (Excellence, Accountability, Service, and Integrity) in all interactions with stakeholders, customers, students, and the community.- Demonstrate leadership by supervising, coaching, and mentoring front-line staff to enhance their performance and effectiveness.- Implements the Culture of Caring by advising a team of coaches on best practices and acting in support of teammates to remove barriers to work.- Implements standardization of enrollment processes and practices to ensure quality of service, and monitors performance metrics and their effects on enrollment numbers.

Student Support (as needed):
- Manage a student caseload, addressing complex questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.- Guide students in determining suitable degree programs and courses aligned with their career goals.- Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar’s Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.

Collaboration and Outreach:
- Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to provide enhanced support to students and monitor progress.- Conduct consistent outreach initiatives to ensure student success, fostering partnerships with faculty and other departments as necessary.- Collaborates with leadership to create and implement communication plans on policies, procedures, requirements, and events.- Plan and oversee enrollment initiatives, regional events, and ambassador programs to increase college visibility and attract a diverse student body.

Regulatory Oversight:
- Stay abreast of FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.- Proactively review changes to enrollment management policies and best practices, providing guidance to the team.

Technology Leadership:
- Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.- Utilizes online platforms and software to monitor and analyze student degree completion progress and analyze enrollment trends.

Enrollment Strategy:
- Assist in setting enrollment goals, monitoring Key Performance Indicators (KPIs), and flexing staff resources to meet enrollment targets.- Recognize barriers to enrollment and collaboratively find solutions at both the campus and statewide levels.

Early Alert System:
- Oversee the effective utilization of TSTC’s Early Alert system, identifying at-risk students and devising outreach plans while maintaining detailed notes using advanced advising techniques.

Administrative Excellence:
- Collaborates with the Enrollment team to identify and develop staff training needs. Coordinates training and staff development.- Contributes to the development of budgets and strategic plans.

Additional Leadership Responsibilities:
- Undertake additional leadership responsibilities as assigned, contributing to the continuous improvement of enrollment processes.

Skills & Abilities:
- Possess excellent written and verbal communication skills for clear and effective information delivery.- Demonstrate advanced critical thinking skills to make decisions and solve complex problems with sound reasoning.- Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.- Exhibit adaptability to learn and leverage new technologies.- Be prepared for occasional travel (up to 5%) and availability on nights and weekends.

Competencies:
- Leadership

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