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Team Lead Admission

3 months ago

Rosenberg, United States Texas State Technical College Full time

**Job Description**:
The Team Lead of Admissions is a key leadership position within the Enrollment department at Texas State Technical College (TSTC), playing a pivotal role in the mission to place Texans into high-paying jobs. As the Team Lead, you provide strategic leadership, overseeing both internal and external activities aimed at attracting applicants and guiding them through the admissions process. This influential role extends beyond direct applicant support, encompassing the mentorship and training of front-line staff to enhance their capabilities. Your collaborative approach with internal departments aims to streamline the applicant experience, contributing to the overall success of TSTC.

In summary, your role as the Team Lead of Admissions at TSTC is a leadership position that requires a combination of advanced interpersonal skills, regulatory knowledge, technological proficiency, and a strategic approach to enrollment management. Your position is key to attracting applicants, meeting new student enrollment targets, overcoming barriers to enrollment at both the campus and statewide levels. You report directly to the Campus Enrollment Lead under mínimal supervision.

Essential Functions & Responsibilities:
Leadership and Supervision:
- Uphold and model TSTC Core Values (Excellence, Accountability, Service, and Integrity) in all interactions with stakeholders, customers, students, and the community.- Demonstrate leadership by supervising, coaching, and mentoring front-line staff to enhance their performance and effectiveness.- Implements the Culture of Caring by advising a team of advisors on best practices and acting in support of teammates to remove barriers to work.- Implements standardization of admissions processes and practices to ensure quality of service, and monitors performance metrics and their effects on enrollment numbers.

Advisory Role:
- Assist prospective and new applicants in identifying programs aligning with their career goals.-
- Assist students in determining methods of financing including but not limited to assistance with completion of the FAFSA.

Student Enrollment Growth:
- Manage a student applicant caseload, providing personalized advisement.- Address complex questions, troubleshoot needs related to the admissions process, and effectively guide prospective students.

Enrollment Strategy:
- Assist in setting new student enrollment goals, monitoring Key Performance Indicators (KPIs), and flexing staff resources to meet enrollment targets.- Recognize barriers to enrollment and collaboratively find solutions at both the campus and statewide levels.

Collaboration Across Departments:
- Collaborate with various TSTC departments, including Veteran Services, Financial Aid, Registrar's Office, Student Operations, and Student Services and Enrollment.- Support applicants’ admissions experience, set up campus tours, and coordinate large events in efforts to enhance understanding of TSTC's product line.

Compliance and Record Management:
- Stay updated on FAFSA, FERPA, and compliance practices for records management.

Community Engagement:
- Visit various community locations, including high schools, to attend events, represent, and promote TSTC.Technology Utilization:
- Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.- Utilizes online platforms and software to maintain student records, track activity, and generate reports on monthly engagement targets and semester admissions objectives.

Admissions and Administrative Duties:
- Collaborates with the Enrollment team to identify and develop staff training needs. Coordinates training and staff development.- Contributes to the development of budgets and strategic plans.

Skills & Abilities:
- Possess excellent written and verbal communication skills for clear and effective information delivery.- Demonstrate advanced critical thinking skills to make decisions and solve complex problems with sound reasoning.- Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.- Exhibit adaptability to learn and leverage new technologies.

Travel Requirements:
- This position requires travel during working hours, up to 25% of responsibilities.- Occasional travel up to 25% of responsibilities that may involve overnight stays.- Occasional availability on nights and weekends may be required.

Competencies:
- Leadership: Supervise, coach, and mentor front-line staff, demonstrating effective leadership.- Customer service: Work effectively in a service environment, providing timely and concise information with professionalism.- Time management: Prioritize tasks in a fast-paced environment to meet applicants needs and internal deadlines.- Problem-solving: Utilize advanced critical thinking to determine the best course of action and remain open-minded and flexible to find solutions.- Teamwork: Actively partici