Customer Support Supervisor
1 week ago
**Title**: Customer Support Supervisor - #00045
**State Role Title**: PR & Mktg Spec II
**Hiring Range**: Up to $58,000
**Pay Band**: 3
**Agency**: Small Bus and Supp Diversity
**Location**:Dept of Small Bus/Supplier Div
**Agency Website**: sbsd.virginia.gov
**Recruitment Type**: General Public - G
**Job Duties**
The Virginia Department of Small Business and Supplier Diversity (DSBSD) is seeking a Customer Support Supervisor to join the Agency’s Customer Support Team. The Customer Support team serves as the primary point of contact for all DSBSD issues/inquiries concerning the agency programs and public facing systems. This includes providing professional, timely resolutions for customer complaints, issues, and inquiries.
**Responsibilities**:
**Minimum Qualifications**
- Knowledge of call center management.
- Experience supervising a team.
- Knowledge of community government programs as relates to small business and economic development.
- Excellent written and verbal communication skills.
- Effective problem-solving skills.
- Comfortable working in a complex, fast-paced environment with minimum supervision.
- Must have a strong commitment to customer service to enhance agency image and public awareness.
- The ability to plan and organize work and to analyze and interpret complex business information.
- Must be able to assess business need from limited information and provide support or identify the appropriate person with the agency to provide support.
- Ability to work in a team context and maintain flexibility.
- Must provide administrative support to different divisions with the agency as needed demonstrating familiarity with the concept of administrative pool management.
- Must have a strong commitment to customer service to enhance agency image and public awareness.
**Additional Considerations**
- Experience in customer service and administrative support preferred.
- Help desk management or call center experience preferred.
**Special Instructions**
EOE M/F/V AND INDIVIDUALS WITH A DISABILITY ARE ENCOURAGED TO APPLY
**Contact Information**
Name: Debbie Wyatt-Smith
Phone: 804-225-2007
Note**: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer
-
Customer Support Supervisor
7 days ago
Richmond, Virginia, United States Virginia Department of Human Resource Management Full timeCustomer Support Supervisor - #00045 Job no: Work type: Full-Time (Salaried)Location: Richmond (City), VirginiaCategories: Administrative Services Title: Customer Support Supervisor - #00045 State Role Title: PR & Mktg Spec II Hiring Range: Up to $58,000 Pay Band: 3 Agency: Small Bus and Supp Diversity Location: Dept of Small Bus/Supplier Div Agency Website:...
-
Customer Service Supervisor/coordinator
1 day ago
Richmond, United States Holiday Barn Pet Resorts Full time**What do we do at Holiday Barn Pet Resorts?** We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to...
-
Customer Advocate Supervisor
4 weeks ago
Richmond, United States 4Patriots Full timeJob DescriptionJob Description4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers...
-
Customer Advocate Supervisor
3 weeks ago
Richmond, United States 4Patriots Full timeJob DescriptionJob Description4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers...
-
Customer Support
7 days ago
Richmond, United States ComTec Consultant Full timeTitle: Operations Analyst Duration: 12+ Months Location: 7500 W. Broad St. Richmond, VA 23294 - Rotating Shift Work / 8 week schedule Quick description of the role or project story (What this role will be doing): What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required? 1) multi-tasking (handling...
-
Supported Living Supervisor
15 hours ago
Richmond, United States Benchmark Human Services Full timeSign-On Bonus: n/a Description: Benchmark Human Services is a nationally recognized human services agency assisting people with intellectual disabilities and mental health needs. Our Richmond, IN Office is looking for a Supported Living Supervisor to coordinate and manage the day-to-day operation of the Supported Living Program. This position will...
-
Customer Support
7 days ago
Richmond, Virginia, United States ComTec Consultant Full timeTitle: Operations AnalystDuration: 12+ MonthsLocation: 7500 W. Broad St. Richmond, VA 2329- Rotating Shift Work / 8 week scheduleQuick description of the role or project story (What this role will be doing):What are the top (at least 3 if possible) "must have" skill sets (technical/functional)which are required?1) multi-tasking (handling changing priorities...
-
Supervisor of Seattle Operations
1 month ago
Richmond, United States Purple Communications Full time**Supervisor of Seattle Operations & Customer Relations** Location **Richmond, VA** Requisition Type **Full Time** * Provide metrics and data on existing community business lines to help guide the strategy of the adding additional revenue from on-site business plans and marketing plans to achieve annual revenue targets. * Present an annual business plan,...
-
Supervisor of Seattle Operations
3 weeks ago
Richmond, United States Purple Communications Full time**Supervisor of Seattle Operations & Customer Relations** Location **Richmond, VA** Requisition Type **Full Time** * Provide metrics and data on existing community business lines to help guide the strategy of the adding additional revenue from on-site business plans and marketing plans to achieve annual revenue targets. * Present an annual business plan,...
-
Customer Support Representative
2 weeks ago
Richmond, United States CCM California Associates Full timeOur ability to analyze and adapt customer service strategies has given our clients the product recognition and market success they seek from a business development firm. The mission is to boost brand awareness in challenging markets, increase profitability, and expand market share - If you're outgoing, positive, and eager to learn, this is the perfect...
-
Customer Support Representative
2 weeks ago
Richmond, United States Eagle Peak Solutions Inc. Full timeAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Representative position might be what you are looking for!We are a a small, but mighty marketing and...
-
Customer Support Representative
1 month ago
Richmond, United States Petal Card Inc Full time**Customer Support Representative** Richmond, VA / Operations - Richmond, VA / Full-Time **The Petal mission** Petals mission is to bring financial opportunity and innovation to everyone. We're pioneering a new approach to credit, enabling Petal Card applicants to leverage their banking history, in addition to their credit history, to establish their...
-
Customer Support Representative
3 weeks ago
Richmond, United States Petal Card Inc Full time**Customer Support Representative** Richmond, VA / Operations - Richmond, VA / Full-Time **The Petal mission** Petals mission is to bring financial opportunity and innovation to everyone. We're pioneering a new approach to credit, enabling Petal Card applicants to leverage their banking history, in addition to their credit history, to establish their...
-
Customer Support Administrator
4 weeks ago
Richmond, United States Petroleum Analyzer Company, LP Full time** Customer Support Administrator** **Job Category****:** Operations **Requisition Number****:** CUSTO10490 Showing 1 location **Job Details** **Description** Phase Analyzer Company, a business unit of PAC located in Richmond, BC Canada, designs, manufactures, sells and services test instruments to measure cold flow properties. Our companys customers include...
-
Customer Support Administrator
1 week ago
Richmond, United States Petroleum Analyzer Company, LP Full time** Customer Support Administrator** **Job Category****:** Operations **Requisition Number****:** CUSTO10490 Showing 1 location **Job Details** **Description** Phase Analyzer Company, a business unit of PAC located in Richmond, BC Canada, designs, manufactures, sells and services test instruments to measure cold flow properties. Our companys customers include...
-
Customer Support Specialist
2 days ago
RICHMOND, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...
-
Echannel Supervisor-customer Care Center
3 weeks ago
Richmond, United States Atlantic Union Bank Full timeThe eChannel supervisor is responsible for providing direct leadership and oversight of the Customer Care Centers eChannel team to ensure service level agreements are meet, goals achieved and proper coaching is delivered and documented. This role will report directly to the eChannel manager and help support the entire Customer Care Center team as needed. The...
-
Shift Supervisor
4 weeks ago
Richmond, United States Veolia Full timeJob Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective...
-
Shift Supervisor
1 month ago
Richmond, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...
-
Entry Level Customer Support Manager
3 weeks ago
Richmond, United States Clear Concepts Management Full timeJob DescriptionJob DescriptionWe are a growing sales and business support firm looking to hire an Entry Level Customer Support Manager to help us with our newest client in the Bay area. Our primary goal is to facilitate customer acquisition and drive sales growth for our clients in the local area. We pride ourselves on fostering a collaborative and...