Customer Support Supervisor

1 week ago


Richmond, United States Small Bus and Supp Diversity Full time

**Title**: Customer Support Supervisor - #00045

**State Role Title**: PR & Mktg Spec II

**Hiring Range**: Up to $58,000

**Pay Band**: 3

**Agency**: Small Bus and Supp Diversity

**Location**:Dept of Small Bus/Supplier Div

**Agency Website**: sbsd.virginia.gov

**Recruitment Type**: General Public - G

**Job Duties**

The Virginia Department of Small Business and Supplier Diversity (DSBSD) is seeking a Customer Support Supervisor to join the Agency’s Customer Support Team. The Customer Support team serves as the primary point of contact for all DSBSD issues/inquiries concerning the agency programs and public facing systems. This includes providing professional, timely resolutions for customer complaints, issues, and inquiries.

**Responsibilities**:
**Minimum Qualifications**
- Knowledge of call center management.
- Experience supervising a team.
- Knowledge of community government programs as relates to small business and economic development.
- Excellent written and verbal communication skills.
- Effective problem-solving skills.
- Comfortable working in a complex, fast-paced environment with minimum supervision.
- Must have a strong commitment to customer service to enhance agency image and public awareness.
- The ability to plan and organize work and to analyze and interpret complex business information.
- Must be able to assess business need from limited information and provide support or identify the appropriate person with the agency to provide support.
- Ability to work in a team context and maintain flexibility.
- Must provide administrative support to different divisions with the agency as needed demonstrating familiarity with the concept of administrative pool management.
- Must have a strong commitment to customer service to enhance agency image and public awareness.

**Additional Considerations**
- Experience in customer service and administrative support preferred.
- Help desk management or call center experience preferred.

**Special Instructions**

EOE M/F/V AND INDIVIDUALS WITH A DISABILITY ARE ENCOURAGED TO APPLY

**Contact Information**

Name: Debbie Wyatt-Smith

Phone: 804-225-2007

Note**: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer



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