Customer Support Representative

2 weeks ago

Richmond, United States Petal Card Inc Full time

**Customer Support Representative**

Richmond, VA / Operations - Richmond, VA / Full-Time **The Petal mission**

Petals mission is to bring financial opportunity and innovation to everyone.

We're pioneering a new approach to credit, enabling Petal Card applicants to leverage their banking history, in addition to their credit history, to establish their creditworthiness. Our proprietary Cash Scoring technology takes applicants income, spending, and savings into account and is helping traditionally underserved consumers across the United States access honest, simple and responsible credit, even if theyve never had it before.

We bring the same ingenuity to Petal Card products. Our simple and intuitive app gives members access to credit score tracking, budgeting tools, subscription management, and automated payment optionseverything they need to make financial progress. Now more than ever, Americans need help improving their credit safely, responsibly, and affordably. If this sounds like something youd like to be a part of, apply now, and lets change this trillion-dollar industry together.

*At Petal, we're looking for people with kindness, positivity, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. At Petal, we welcome diverse perspectives from people who think rigorously and aren't afraid to challenge assumptions.*

*Petal Cards are issued by WebBank, Member FDIC

**The Customer Support Role**

As the organization grows, it becomes increasingly important to provide excellent customer support at all times to all customers. Therefore, we are looking for an energetic, resourceful, detail oriented and ultra-organized Customer Support Representative to respond to customer inquiries that are received by email or phone call.

The ideal candidate will be a Super-Agent capable of having conversations with customers in all stages of the financial life cycle and be able to communicate both in written and verbal forms. This person has a sharp eye for details, excellent written and oral communication skills, and an intense desire to make customers happy and help them with their concerns. Additionally, the ideal candidate instinctively raises awareness to leadership when they see systemic or trended problems that seem to confuse, or prove problematic for customers.

This is a non-exempt role for a Support person who is interested in contributing to and impacting the Operations space. + Serve as the frontline for customer support emails by solving problems and answering questions in a timely, professional, and friendly manner. These responses will be executed both verbally and over email so writing skills are critical.

+ Show flexibility by taking on a number of smaller roles including reviewing reports and making notations on accounts, making outbound phone calls to customers who need reminders to make payments and helping customers who need assistance with the Petal IOS or Android App, help understanding their bill, or who have questions about the status of their application.

+ Be a champion and the voice of our customers by sharing feedback internally and exemplifying both our mission and our core value to Put the Customer First.

+ Provide long term solutions and support to our customers by escalating bugs and product issues. Learn, build and actively maintain a high level of expertise on Petals product and processes and use that knowledge daily to effectively resolve customer issues.

+ Develop scripted email and chat responses to new customer questions and inquiries as they arise.

+ Work closely with the CX and Ops team to identify trends in support tickets and calls and make updates to support emails, scripts, and training materials.

+ Support our Contact center team by handling escalations, answering questions, and resolving issues.

+ Collaborate with product, customer experience, and operations teams on cross-functional projects to create an exceptional customer experience.

+ Provide key input into the product development, identifying opportunities to improve support for our customers.

+ Phone and email cardholders to help them avoid additional interest charges or derogatory information on their credit reports.

+ Partner closely with Customer Success and Operations teams to respond to and resolve customer inquiries and requests as applicable

+ Requires a high school diploma or equivalent

+ 1+ years professional experience in an office environment (all experience levels considered)

+ Ability to demonstrate via role play or other testing mechanism the ability to quickly communicate via email or other written media with proper grammar, syntax, and with an internal ability to edit before sending. Very organized and capable of prioritizing tasks in a dynamic work environment.

+ Demonstrated ability to handle customer issues resourcefully and with completeness compassion, polished communication and empathy

+ Exceptional written and verbal communication skills with an acute attention to detail

+ Experience managing, prioritizing, and categorizing a high volume of emails support ticketing software experience a plus

+ Able to excel in a team environment. Relates well to people from all backgrounds and fosters the teamwork approach.

+ Strong experience in Google Suite, MS Office and Web based portal computer skills.

+ Proactively seeks well thought out solutions to problems in a way that leverages all tools in the tool set they have.

+ High level of integrity, professionalism and work ethic.

+ Experience with customer support at a startup, fintech, or highly regulated industry a plus, though not required

  • Customer Support Representative $500 Bonus Richmond, VA

    3 days ago

    Richmond, United States For Free Full time

    In 2021, Richmond, VA applicants for SimpliSafe can apply for Customer Support Representative $500 Bonus Richmond, Virginia. SimpliSafe leads in the Home Security Cameras Product and Services. 2,492 Customer Support Representative jobs were found in Richmond, Virginia. 58 career positions are available at *SimpliSafe*. *SimpliSafe has a range of...

  • Customer Service Representative

    3 days ago

    Richmond, United States A&H Management Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for! A&H Management is a...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Carpenter Full time

    **Customer Service Representative** **Job Description** Carpenter Co. has an exciting career opportunity available for a Customer Service Representative at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be able to work in a fast paced environment and adapt to...

  • Customer Service Representative

    1 week ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    3 days ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Support Administrator

    2 days ago

    Richmond, United States Petroleum Analyzer Company, LP Full time

    ** Customer Support Administrator** **Job Category****:** Operations **Requisition Number****:** CUSTO10490 Showing 1 location **Job Details** **Description** Phase Analyzer Company, a business unit of PAC located in Richmond, BC Canada, designs, manufactures, sells and services test instruments to measure cold flow properties. Our companys customers include...

  • Customer Service Representative

    3 days ago

    Richmond, United States CAP Productions Full time

    Job DescriptionJob DescriptionWe are looking for hard working, ambitious people to join our marketing team. The Customer Service Representative position is open for individuals who love helping others and providing information to make lives easier and better. Can you follow directions and have the willingness to learn a new business? No experience required,...

  • Customer Service Representative

    6 days ago

    Richmond, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location:1017 23rd St, Richmond, California 94804 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Mechanics Bank Full time

    Perform routine teller transactions and works directly with clients. Work quickly to service clients waiting in line but maintains close attention to detail. Responsible for maintaining and balancing a cash supply for transactions performed. Adhere t Customer Service Representative, Customer Service, Representative, Transaction, Retail

  • Customer Service Representative

    2 weeks ago

    Richmond, United States OED Solutions Full time

    Are you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the extra mile to provide friendly and professional service in a timely manner. Job Summary: Greet customers with...

  • Representative, Customer TLS

    3 days ago

    Richmond, Virginia, United States Estes Forwarding Worldwide, LLC Full time

    Representative, Customer TLSUS-VA-RichmondJob ID: Type: Regular Full-Time# of Openings: 1Category: TruckloadEFWOverviewEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States OED Solutions Full time

    Are you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the extra mile to provide friendly and professional service in a timely manner. Job Summary: Greet customers with...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States OED Solutions Full time

    Job DescriptionJob DescriptionAre you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the extra mile to provide friendly and professional service in a timely manner.Job...

  • Customer Service Representative

    5 days ago

    Richmond, United States Michael & Son Services Inc. Full time

    Job DescriptionJob DescriptionMichael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work...

  • Customer Service Representative

    7 days ago

    Richmond, United States U-Haul Full time

    Location: 2930 N Boulevard, Richmond, Virginia 23230 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Richmond, United States McKesson Full time

    Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . *Google Analytics for Remarketing* and based on your past visits to our website. We may share this...