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Assistant Store Manager #1
3 months ago
**Assistant Store Manager #1**
In coordination with the Store Manager, the ASM may be responsible and accountable to:
- Leads, coaches, teaches and reinforces the company's culture, customer service, and performance expectations to all store employees.
- Responsible for the initial and ongoing training of other team members
- Finalizes and approves weekly work schedule for employees under their purview.
- Writes and conducts performance reviews of department team members
- Documents violations of company policies/procedures and conducts appropriate corrective action, up to and including termination, involving Human Resources as appropriate.
- Builds relationships with team members and coaches them, regardless of their performance level
- Inspires and persuades others to voluntarily follow direction, pursue and achieve goals, and adopt new positions or opinions.
- Asks clarifying questions that elicit clearer or more detailed information
- Balances analysis, wisdom, experience, and perspective when making decisions
- Respects and maintains confidentiality of team members and the company
- Answers questions and provides guidance to all department team members
- Assists all department team members, supervisors, and team members with daily responsibilities while leading by example.
- Ensures all standards are being met in convenience store.
- Processes all customer purchases promptly and courteously through the use of a cash register and gas console; ringing the correct departments and amounts, maintaining an accurate change fund and checking for proper identification when applicable.
- Accurately records, stocks and maintains product inventory as directed by the manager.
- Accurately rings up all sales. Reports accurate fuel inventory readings daily.
- Accurately processes cash and credit purchases recognizing the different types of credit cards acceptable.
- Food preparation including making coffee for customers, etc.
- Receives, verifies, and processes merchandise and vendor shipments accurately and timely
- Adheres to company standards around promotions and signage.
- Maintains clean interior and exterior convenience store appearance as per convenience store operating standards to attract and retain customers
- Controls cash merchandise shortages through proper use of company control procedures
- Enforces check and credit card acceptance policies
- Ensures all team members comply with all money drop procedures to ensure employee safety and to protect company funds
- Prepares daily reports and money deposits accurately and timely
- Monitors and maintains all food service areas per company policies and government regulations to protect customers from illness.
- Responsible for scheduling team members to coincide with budget and labor projections and to make daily adjustments as necessary
- Communicates and works cooperatively with District Managers, Store Support Center Staff, and other department managers and team members to maintain standards and exceed customer service expectations.
- Always makes the best use of time and resources; seeks ways to reduce costs
- Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions.
- Provides exceptional customer service.
- Assists customers with items they are looking for
- Answers the telephone and assists callers using proper phone etiquette
- Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received
- Forms and articulates a clear picture of the future the organization and department should strive for. Explains why the future is important and how current decisions make or break the chance to reach it.
- Develops team members to prepare for advancement opportunities.
Pay: $15.25- $18.25 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to commute/relocate:
- Yorktown, TX: Reliably commute or planning to relocate before starting work (required)
Experience:
- Store Management: 2 years (required)
- Convenience Store: 2 years (preferred)
Work Location: In person
