Medical Front Desk Coordinator

1 week ago

Pleasanton, United States Childs Play Therapy Services Full time

**Medical Front Desk Coordinator**:
**Location: Pleasanton, CA**

Child's Play is an award-winning pediatric therapy clinic providing occupational and speech therapy to children with special needs.

**Essential duties and responsibilities**:

- Answering phones
- Converting new leads into patients
- Rescheduling canceled appointments
- Maintaining full capacity for all providers through scheduling actions
- Collecting co-pays
- Processing medical records requests
- Completing registration forms
- Anticipating staff/patient/family needs, and responding with appropriate, high level care
- Registers and orients all patients to clinic policies
- Maintain client records
- Assisting the CEO
- Must have ability to work through interruptions and multitask independently in a fast-paced environment
- Must be able to prioritize and multi-task
- Must be customer focused
- We are looking for a self starter who can think outside of the box and be a problem solver
- Must be able to create and maintain trust and confidence with new and existing patients
- A polished professional appearance is required to be the face of the office
- Must be computer literate with EMR and Epic Experience. Salesforce a plus.

**Minimum Qualifications**:

- Bachelor's Degree
- Experience with:

- Medical Office Administration/Management
- Sales
- Customer Service
- Project Management -scheduling, task organization, proactivity & ability to look/plan ahead
- Technological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone Systems)
- Other Attributes:

- Flexibility and warmth
- Outstanding verbal & written communication skills
- Proactive Self-starter
- Detail oriented
- Team Player
- Lover of community, children, & supporting others.

**Salary**: (Salary depends on experience) plus bonus

Typical start time: _Daily schedules will rotate every other week_
- First shift
- 8:00 am
- Second shift
- 10:00 am

Typical end time:

- First shift
- 4:30 PM
- Second shift
- 6:30 pm

Work Remotely
- No

Pay: $26.00 - $32.00 per hour

**Benefits**:

- 401(k) matching
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's (required)

**Experience**:

- front desk / receptionist : 1 year (required)
- project management : 1 year (preferred)
- customers relations: 1 year (required)

Work Location: In person

Additional Benefits
- Vision
- Medical
- Dental
- Flexible Spending Account
- Paid Time Off

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