Customer Relations Representative

1 week ago

Neenah, United States Dave Mader - State Farm Agent Full time

**ROLE DESCRIPTION**:
As a Customer Relations Representative - State Farm Agent Team Member with Dave Mader - State Farm Agent, as a valued team member, you will create exceptional client experiences that contribute to the growth of our successful insurance & financial services agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. In this role, you will enhance your career by resolving customer inquiries, collaborating with agency team members, and anticipating the needs of the community members you support.

**JOB VISION AND COMPANY INFORMATION**:
To work as an employee at Dave Mader State Farm, assisting in servicing, selling, and marketing State Farm products and services, while providing quality service to customers. This position also offers the opportunity to become an independent contractor State Farm agent.

This successful organization is hiring for a full-time team member. Whether you envision a long-term career with Dave Mader State Farm Agency or aspire to become your own independent contractor agent with State Farm, this opportunity offers a great way to kickstart your insurance and financial services career. Under the guidance of agent Dave Mader and his team, you will have the opportunity to learn and develop.

Dave Mader State Farm Agency has a track record of success. Owner Dave Mader, a Wisconsin Badgers basketball player, started his own agency with State Farm after graduating with a personal finance degree. Over the past 19 years, the agency has become a leading State Farm Agency in Wisconsin and nationally, earning numerous awards and recognition. The team has grown to include 9 members.

**STATE FARM & DAVE MADER AGENCY INFORMATION**
Please check out State Farm’s company overview: Company Overview - State Farm® & our agency site: Home, Auto Insurance & More in WI | Dave Mader - State Farm®

**EXPERIENCE AND KNOWLEDGE**:

- Experience in retail sales, marketing, or customer service is desirable, but not required.
- Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.

**SKILLS AND ABILITIES**:

- Ability to influence others.
- Ability to create professional business relationships with prospects and policyholders.
- Strong listening, oral and written communication skills.
- Ability to take initiative and act effectively in various circumstances without direction.
- Self-confidence/perseverance/strong work ethic-remain positive and maintain progress towards a goal despite obstacles and adversity.
- Goal oriented-highly motivated and resourceful to achieve results.
- Proven track record of trustworthiness, dependability, and ethical behavior.
- Ability to multi-task.
- Ability to pay close attention to detail and accuracy.

**JOB RELATED TRAINING COURSES AND PROGRAMS**
- Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.

**DUTIES AND RESPONSIBILITIES**
- Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.
- Work with agent's computer system to update information in customer databases.
- Prepare quotes, forms, policies, and endorsements when required.
- Conduct needs-based sales presentations in or outside the agent's office supported by technology.
- Generate and follow up on leads and prospects, schedule appointments, identify client needs, and market appropriate products.
- Close the sale with current prospective customers.
- Meet & exceed marketing & sales goals set by the agent.
- Network and build business referral relationships.
- Implement the agency's marketing/sales plan at direction of the agent.

**WORK SCHEDULE**
- Full time position with a 40-hour work week.
- Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment.

**COMPENSATION AND BENEFITS**
- Solid base salary + Uncapped Commission + Bonus Opportunities
- Paid time off (holidays and personal/sick days)
- 401(k) Plan
- Growth potential/opportunities for advancement within my agency

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