Customer Care Representative

3 weeks ago

Neenah, United States Jewelers Mutual Group Full time

** Customer Care Representative (Hybrid Schedule)**

**Job Category****:** Customer Care **Requisition Number****:** CUSTO001595 Showing 1 location **Job Details**

**Description**

Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Customer Care Representative**. The location of this position is based out of our Neenah, WI offices. **Enjoy a remote schedule in this role After a training period and performance expectations are met this role has the option to transition to a hybrid model consisting of 1 week in office and 3 weeks remote per month.**

JM is a company that operates in agile teams and leverages Big Data, Azure, Google Cloud, Microservices, and other leading technologies We are driving the insurance and jewelry industries forward by building modern digital solutions and services using cutting edge technologies.

**COVID-19 Update:** Jewelers Mutual recognizes the impact of COVID 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority.

**About the Neenah, WI Corporate Office:**

The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Caf that serves breakfast, lunch and offers free gourmet coffee and teas.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Provide policyholders, potential policyholders and jewelers with product and service information over the phone and through other forms of digital communication.

* Communicate with customers and jewelers via email, mail, fax and other forms of communication as needed

* Ensure potential and current customers have the correct documentation and information needed to put policy in force or keep policy up to date

* Works closely with other departments in the company to ensure all customer and company needs are met

* Ensures a level of customer service that meets and exceeds customer expectations.

* Delivers on commitments to customers by providing follow-up and follow-through.

* Strives to be a knowledge expert in product, systems, and services.

* Actively participates in the growth and retention of Personal Lines and Jewelers Mutual Insurance customers through customer contact, following internal guidelines and projects as assigned

* Regular predictable attendance

**SUPERVISORY RESPONSIBILITIES**

None

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the following skills and abilities to successfully perform the work:

* Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and prospects.

* Embraces change, maintains a positive work environment and actively engages in an ongoing learning culture.

* Ability to work extended hours as needed

**EDUCATION AND/OR EXPERIENCE**

High school diploma or general education degree (GED) minimum requirement, with some college or college degree preferred; three to six months related experience and/or training; or equivalent combination of education and experience. General insurance and jewelry industry knowledge gained through courses and continuing education required.

**COMPUTER SKILLS**

Proficiency in Microsoft Office 2010, Outlook, Word, and Excel. Must be able to master Guidewire application functionality sufficient to meet policyholder service requirements. Must be proficient in keyboarding/typing, and capable of navigating multiple systems simultaneously

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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