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Customer Service Representative

4 months ago

Neenah, United States Essity UK Limited Full time

**Customer Service Representative**

The Essity North America Professional Hygiene (PH), Customer Service Team is currently searching a C**ustomer Service Representative.** This role will be based out of our Service Excellence Center (SEC) in Neenah, WI.

****About the Role****

The **Customer Service Representative** is responsible for performing as an integral part of the Essity Americas team, serving as a liaison between customers and internal departments to efficiently and effectively manage the order process.

Were looking for people who embody our values, arent afraid to challenge, innovate, experiment, and move at a fast pace. Were always looking for ways to improve our products and ourselves. If this is you, wed love to talk.

****What You Will Do:****

* Manage the entire order cycle from order entry to delivery, resolving Customer inquiries and trouble shooting;

* Accepts, edits and processes orders within established procedures and within specified time frames;

* Responds to inquiries from internal and external customers, including: order status, shipping, information, delivery problems, late orders, anticipated order problems and product availability. Takes lead in resolving service concerns and provide necessary support when quality concerns arise;

* Serves as the voice of the Customer to internal departments balancing Customer satisfaction and profitability, promoting positive Customer relations through prompt and efficient service;

* Exercises judgment and organizational agility to process customer orders, manage customer inventory, and maximize customer satisfaction;

* Proactive in assisting Manager in process improvement projects;

* Perform other essential responsibilities as deemed necessary.

****Who You Are:****

* Bachelor's degree preferred;

* Three plus (3+) years experience in a customer service role;

* Ability to travel 10% of time to domestic locations.

****What We Can Offer You****

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation

#LI-DJ1

Additional Information

Among other requirements, our policy (COVID-19 Vaccination Policy: Mandatory) requires all office and sales employees to be fully vaccinated. You must submit evidence of full vaccination prior to the day on which you are scheduled to start your employment with Essity. Fully vaccinated means two weeks have passed since an employees final COVID-19 vaccination injection.

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date:**