Practice Coordinator

1 week ago


Albany, United States Albany Medical Center Full time

Department/Unit:
HBD - Surgery Plastic

Work Shift:
Day (United States of America)

Practice Coordinator, Albany

Plastic Surgery Office

The Practice Coordinator for Plastic Surgery provides day-to-day management of administrative activity within the division. Responsible for staff supervision, planning, cost center management, program and special-event coordination. Works closely with the Practice Administrator, Practice Manager and the Division/Department heads to establish and maintain an efficient, cohesive and productive work team with the Department/Division assigned.

Job Responsibilities:

- An Associate’s degree required; Bachelor’s degree preferred.
- A minimum of three years of experience in coordination and supervision, preferably in a healthcare related field.
- Must project a professional image, possess strong confidentiality skills, and can quickly earn the confidence of others. Must always maintain a “patient comes first” attitude.
- Self-motivation, swift learning ability and a “can-do,” optimistic attitude is imperative.
- Must have excellent verbal and written communication skills and have experience in and a desire to deal professionally with the public.
- An excellent working knowledge of personal computers, word-processing and spreadsheet software (such as the Microsoft Suite) is required as well as excellent keyboarding skills. Experience with PowerPoint and Adobe Suite preferred.
- Ability to multi-task.
- Strong problem-solving skills are required with the desire and ability to learn, investigate, and puzzle things out. Excellent interpersonal, team building, and relationship-building skills are required.
- Must be always HIPAA compliant.
- Must be willing to complete Albany Med Management Development Programs and any other committee or meeting responsibility as assigned.

ACCOUNTABILITIES:
Human Resources
- In close cooperation with Practice Manager and/or Practice Administrator develop a superior workforce including:

- Process all necessary recruitment paperwork
- Interviewing and hiring
- Onboarding including scheduling HR, physicals, credentialing paperwork, orientation

and 3-3-3 initiative
- Coordinate staff training to maintain and expand all staff skillsets
- Monthly Rounding with direct reports
- Prepare performance reviews for any direct reports
- Develop and maintain employee’s annual goals
- Implementation of corrective action and performance improvement plans
- In close cooperation with Practice Manager and/or Practice Administrator ensures compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth
- Prepares information requested or required for compliance with laws
- Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations
- Directly supervises all administrative and clinical support staff. This includes being a physical presence at the site during business hours and be reachable to address staff questions or emergencies after hours and on weekends.
- Acts as an information resource for administrative questions in close cooperation with Practice Manager and/or Practice Administrator.
- Maintain effective communication with staff at all levels in a timely and effective manner.
- Coordinate, facilitate and document staff meetings and ensure institutional and departmental information and initiatives are shared consistently and effectively. Monitors staff for compliance.
- Knowledgeable about institutional resources, policies and procedures and be able to share and communicate this information effectively.
- In alignment with Albany Med Cares, develop of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
- Support staff incentive programs to maintain and/or increase staff morale.
- Manage staff absences affecting schedule coverage; provide last line of defense to cover desk if all efforts fail with finding coverage.
- Handle any employee grievances and engages in conflict resolution when necessary
- Audit employee performance for quality, consistency and compliance with standards, policies, and procedures.
- Maintenance of Employee Files.
- Manage payroll and benefits for staff
- Collect and prepare bi-weekly payroll
- Update employee’s PL time biweekly
- Coordinate annual benefit meetings with staff
- Coordinate the initiation and termination of employee benefits when necessary (health insurance, disability, 401K, etc.)
- Complete all new hire and termination paperwork timely

Financials and Metrics
- Manages operating expenses for assigned area in alignment with budget.
- Investigates discrepancies and signi



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