Case Manager

6 days ago

Austin, United States Caritas of Austin Full time

**Job Title: Espero Rutland Case Manager**
**Department: Client Services**
**Reports To: Espero Rutland Program Manager**
**FLSA Status: Non-Exempt/Full Time**

**Position Summary**

The Espero Rutland Case Manager provides permanent supportive housing services to people that have experienced homelessness, with an ultimate goal of stabilizing them in their housing situation at Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness. Direct service responsibilities include: determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income and well-being. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and reporting requirements.

**Essential Duties & Responsibilities (inclusive but not exhaustive)**:

- Consistently interact with clients using a person-centered and Strength’s based approach while maintaining professional boundaries in keeping with Caritas policies and procedures.
- Works with clients to create individualized service plans and assist in meeting goals.
- Helps to coordinate mental health and substance use treatment appointments.
- Enters case notes in HMIS in a timely manner in keeping with policy.
- Participates in file and case reviews.
- Collaborate with community partners to identify families and/or individuals who are experiencing homelessness (or at-risk of homelessness).
- Conduct screenings and determine if families or individuals meet program eligibility requirements.
- Communicate professionally and effectively with property managers to maintain strong partnerships.
- Meet regularly with clients to assess needs, and ensure quality outcomes in a supportive, timely, and empathetic manner.
- Ensure that clients are safe and linked to appropriate resources following any crises.
- Facilitate and coordinate access to mental health, substance use, and physical health services.
- Develop and monitor individual housing services plans with a general goal of housing stability.
- Once the client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
- Transport clients to agencies and services, as needed.
- Provide crisis intervention, as needed.
- Work with Caritas of Austin’s Community Housing Specialists and community housing programs/property managers to identify and secure safe, affordable housing for clients as needed.
- Build relationships with other service providers that serve the target populations.
- As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists and Education Specialist to link clients to employment. Research and stay informed about other local employment resources.
- Attending program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
- Be present and active in community-wide activities, meetings, and events. Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
- Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.

**Qualifications**:
**Education**
- Required: Bachelor’s Degree from an accredited college or university.
- Preferred: Degree in social work, public health, counseling or other related fields in the area of human services.
- Preferred: Master’s Degree from an accredited college or university in the area of human services. Includes, social work, psychology, public health and counseling.

**Experience**
- Required: Minimum 1 year’s professional experience working directly with low-income, diverse, and underserved populations in a social services agency.
- Highly Preferred: Past work in housing programs or community housing or with people experiencing homelessness; experience working with people with mental health disorders; experience with Crisis Intervention.

**Knowledge, Skills, and Abilities**
- Experience with internet, MS Office, and databases required. HMIS (Homeless Management Information System) experience preferred.
- Bilingual proficiency (English and Spanish or other language) preferred.
- Must possess or be able to obtain a valid Texas driver’s license within 30 days of employment.

**Salary/Benefits**:

- Base Salary Range: $43,467-$49,702.
- Employer paid health, dental, vision, life, short term disability, and long term disability insurance for employees.
- 14 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursemen

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