Case Manager

2 weeks ago

Austin, United States American YouthWorks Full time

**CAREER DETAILS**:
**CAREER TITLE**:Case Manager

**LOCATION**:AYW Headquarters, Austin, TX

**DEPARTMENT**: YouthBuild Austin

**POSITION REPORTS TO**: Participant Services Manager

**POSITION SUPERVISES**: None

**CLASSIFICATION**: Regular, Full-time, Non-Exempt

**POSITION PURPOSE**:
YouthBuild Case Manager is responsible for providing case management and counseling services to participants enrolled in American YouthWorks’ YouthBuild Program.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**:

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks. _Under direct supervision of the Participant Services Manager, the Case Manager will perform the following functions:_
- Maintain a caseload of 20-25 YouthBuild participants providing case management services that include creating individual service plans, crisis intervention counseling, and assisting with court/probation-related issues, problem-solving, home visits, Information/referrals, parent/family support, and assisting with end of year follow-up;
- Have a working knowledge of community partners that can assist YouthBuild participants with social services;
- Be able to create an individual service plan for participants and lead new participant orientation activities;
- Assist with developing and producing informational materials about YouthBuild for community partners;
- Process and document support services for YouthBuild participants and alumni;
- Facilitate leadership development, life skills development, and events for participants;
- Work with education and vocational teams providing support in the classroom/on-site with members-related issues as needed;
- Attend transition meetings with participants and the transition team to assist with wrap-around services;
- Document and report program measures for quarterly grant reports;
- Transport members to and from off-site services;
- Other tasks as assigned by the supervisor

**RACIAL EQUITY, DIVERSITY, INCLUSION & BELONGING (REDIB)**

Promote continued organization support of Racial Equity, Diversity, Inclusion, and Belonging initiatives. Seek to remove systemic barriers for underrepresented populations within the agency and our partnerships

**QUALIFICATIONS**:
**_ Preferred_**

**EDUCATION / CERTIFICATION**:Master's Degree in related field

**_Minimum Required_**

**EDUCATION / CERTIFICATION**:Bachelor’s degree in Counseling, Social Work, Professional License in Social Work, Counseling/Psychology, or Chemical Dependency or a related field.

**EXPERIENCE**:Four years of previous related experience working with academically and socially at-risk opportunity youth and young adults with criminal records and a variety of lifestyles, behaviors, cultural and spiritual practices. Related experience in jobs training, youth development, working with contracts, reporting measurements, audit request, compliance, member coordination and, or working as a YouthBuild/AmeriCorps model;
**EQUIVALENT**:Bachelor’s degree in the specified or related field of study and 4 years of the specified work experience;
**OR **High school diploma or GED, and 8- years of work experience such as described in the essential functions and duties of the job description.

**KNOWLEDGE/SKILLS/ABILITIES**

**SKILLS**:Active Listening, Service Orientation, Social Perceptiveness, speaking, writing, monitoring yourself and others, coordination, critical thinking, time management, Instruction, and negotiation; Individual and group counseling; Mediation; Public speaking; Crisis intervention;
**ABILITIES**:Problem Sensitivity and knowing when there is a problem, speech clarity, written expression, written comprehension, deductive reasoning, category flexibility, inductive reasoning, information ordering, selective attention to concentrate on a task over a period of time without being distracted, time sharing between two or more activities or sources of information, speed closure to quickly make sense of combine and organize information into meaningful patterns.

**PHYSICAL ACTIVITIES**:
**HEARING**:Hear average or normal conversations and receive ordinary information;
**VISION**:See details at a distance and, or at close range, within a few feet of the observer; will be required to read papers, and books and to operate audio-visual, office equipment and tools;
**REPETITIVE MOTIONS**:Walking; talking; frequent and regular movements of the wrists, hands, and fingers;
**PHYSICAL STRENGTH**:Exert maximum muscle force to lift, push, pull, or carry objects up to 20lbs, mostly sedentary work;
**EXTENT FLEXIBILITY**:Bend, stretch, twist, or reach with your body, arms, and legs;

**WORKING CONDITIONS**:
**INDOORS**:Environmentally controlled conditions, working in an office or shared office setting, working with others in a group or team; contact with others (face-to-face, by telephone, or otherwise), No hazardous conditions. May be required to work in hot, wet, cold, or other signifi

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