Receptionist at Community Center

5 days ago

Durham, United States Town of Durham, CT Full time

**Position Summary**:
Serves as the Receptionist for the Towns Community Center. Handles public contact and inquiries, distributes information on programs, events, and meetings, assists with clerical duties, as assigned.

**Supervision**:

- Supervision Received:_ Works under the general direction of the First Selectman following professional standards, procedures, and policies.
- Supervision Given:_ None.

**Essential Functions**:

- (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)_
- Greets visitors to the Community Center and refers them appropriately. Directs visitors to rooms for meetings and programs.
- Answers questions regarding programs/events happening at the Community Center
- Collects program registration forms and fees and enters data into the computer.
- Accepts Community Center Use forms and fees and refers to proper department.
- Schedules Community Center meeting rooms.
- Handles numerous incoming calls and incoming correspondence referring to appropriate staff members or department; assist with resolving problems when possible or finding appropriate department to handle situation.
- Assists other departments, offices or staff as needed to promote a team effort to serve the public.
- Composes and types routine correspondence
- Complies with all proper safety and security procedures.

**Other Functions**:

- Performs similar or related work as required, directed or as situation dictates.

**Knowledge, Skills, and Abilities**:

- Knowledge of office practices, methods, and procedures
- Computer skills including but not limited to word processing, spreadsheets, database, and electronic mail.
- Excellent customer service skills including but not limited to the ability to greet visitors and answer telephones/electronic mail in a professional manner.
- Ability to handle multiple tasks.
- Ability to establish and maintain effective working relationships with the general public, other Town departments and Boards/Commissions.
- Ability to understand and follow oral and written instructions.
- Ability to learn assigned clerical tasks readily and to adhere to departmental routines.
- Ability to compose correspondence.
- Ability to file and organize.

**Minimum Required Qualifications**:

- Education, Training and Experience:_ Qualifications required would generally be acquired with a High School Degree (GED) and a minimum of 3 years of experience in office administration, customer service, and computer experience; or any equivalent combination of education, work experience and training.

**Errors and Omissions**:
Errors in judgment or omissions could result in delay of services or rework, monetary loss.

**Physical and Mental Requirements**:
The work is primarily of an intellectual nature but requires a variety of physical capabilities. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects; and reach with hands and arms and talk or hear; occasionally required to stand, kneel, and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close and distance vision, and the ability to adjust focus. This position requires the ability to operate a keyboard and calculator at efficient speed. The employee must be able to hear normal sounds, distinguish sound as voice patterns and communicate through human speech using American English.

**Job Types**: Full-time, Part-time

Pay: $21.47 - $22.59 per hour

Expected hours: 40 per week

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Durham, CT 06422 (preferred)

Ability to Relocate:

- Durham, CT 06422: Relocate before starting work (preferred)

Work Location: In person

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