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Customer Service Representative
4 weeks ago
'''Duties'''
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience while upholding the needs of the company
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to sell or renew maintenance memberships and book seasonal maintenance services
- Collaborate with other team members to ensure customer satisfaction
'''Qualifications'''
- Ability to multi-task and work efficiently and accurately in real time, booking jobs and/or capturing client information while clustering job bookings to optimize Technician routes.
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Personable and able to work professionally with others
- Previous customer service experience is preferred but not required
We offer competitive pay and a positive work environment, and opportunities for career growth. If you are a motivated individual who enjoys helping others and has excellent communication skills, we would love to hear from you.
Please note that this is not a remote position. The Customer Service Representative will be based in our office location.
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- On-the-job training
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Ability to Relocate:
- Irvine, CA 92618: Relocate before starting work (required)
Work Location: In person
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