Customer Service Representative

4 weeks ago


Irvine, United States Kalka Plumbing Heating & Air Full time

'''Duties'''
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience while upholding the needs of the company
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to sell or renew maintenance memberships and book seasonal maintenance services
- Collaborate with other team members to ensure customer satisfaction

'''Qualifications'''
- Ability to multi-task and work efficiently and accurately in real time, booking jobs and/or capturing client information while clustering job bookings to optimize Technician routes.
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Personable and able to work professionally with others
- Previous customer service experience is preferred but not required

We offer competitive pay and a positive work environment, and opportunities for career growth. If you are a motivated individual who enjoys helping others and has excellent communication skills, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be based in our office location.

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-the-job training

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Irvine, CA 92618: Relocate before starting work (required)

Work Location: In person



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