Tech Support Associate(Temp)
2 weeks ago
**Technical Support Associate**
**Temp**
**ROLE SUMMARY**
We are currently looking for a Technical Support Associate to join our Customer Service Team based in Marlborough, MA. You will be responsible for the tasks listed below.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Answer all customer enquiries concerning operation and configuration software
- Trouble-shoot network problems remotely (including connectivity, wireless LAN access, VPN/broadband and non-reporting issues).
- Log every customer interaction into the CRM system.
- Call escalation to field teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
**MINIMUM QUALIFICATIONS**
- Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
- PC hardware and configuration skills essential.
- Intermediate networking knowledge preferred.
- Previous experience working in a customer care environment.
- Excellent problem solving, telephone and communication skills.
- Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
- Good customer and vendor relationship skills
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to work flexibly with the team to ensure timely delivery of service.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
**Job Types**: Full-time, Temp-to-hire
Pay: $20.00 - $25.00 per hour
**Benefits**:
- Health insurance
Compensation package:
- Hourly pay
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Can you commute to Marlborough on a hybrid schedule?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Technical Support: 2 years (preferred)
- Customer Service: 2 years (preferred)
- TCP/IP: 1 year (preferred)
- Files: 2 years (preferred)
- WAN: 2 years (preferred)
- LAN: 2 years (preferred)
- Network Troubleshooting: 2 years (preferred)
Ability to Commute:
- Marlborough, MA 01752 (required)
Ability to Relocate:
- Marlborough, MA 01752: Relocate before starting work (required)
Work Location: In person
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