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Field Services Technician
2 months ago
**Service & Delivery Technician III**
**About the company**
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose_**: to create joy around each table and inspire a healthier tomorrow for every community.**_
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
**Bring your flavor**
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
**What you will be doing**
As a Service & Delivery Technician III, you will be supporting our retail stores & backstage facilities that are in (Location). Our Service & Delivery Technician III technicians repair devices such as Self-Checkout’s, counter scales, checkstand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Service & Delivery Technician’s also assist with deploying new & replacement hardware into the field.
As a Service & Delivery Technician III, you will visit our retail stores and backstage in Bryn Mawr, PA facilities to address any open IT issues that need on-site assistance, as well as support these facilities remotely where possible.
**Main responsibilities**
- Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations.
- Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
- Provide network and remote connectivity (hardware/software) support.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
**What we are searching for**
- High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
- 2+ years retail business experience preferred.
- 2+ years’ experience with retail store systems, technology systems and hardware preferred.
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- iOS and Android knowledge.
- Self-checkout experience is preferred.
- Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under mínimal supervision.
- Understanding of how hardware/software systems inter-relate.
- Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
- Must have a good, safe driving record. Must have a vehicle.
- Solid mechanical skills.
- Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
- Strong sense of urgency, business ethics, dependability and follow through.
- The pay for this position is $25 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
**What is it like at Albertsons?**
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
- A copy of the full job description can be made available to you._
Pay: $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings accoun
