Program Assistant, Learning Management Systems

3 weeks ago

Tucson, United States Pima Community College Full time

The Program Assistant for the Learning Management System (LMS) and e-Learning Quality plays a critical role in enhancing the effectiveness and operational efficiency of e-learning technologies and support systems. This multifaceted position requires a blend of technical expertise in data analysis and reporting, exceptional administrative support, and strong coordination skills. The assistant is responsible for utilizing advanced tools like the Insight Report Builder to generate vital reports on LMS usage and effectiveness, aiding strategic decision-making through sophisticated data visualization and analysis. As a central figure in the department, they ensure seamless operations by documenting processes, coordinating meetings, and maintaining essential resources, while also contributing to the development of training materials. Their role extends to providing cross-functional support during high-demand periods, managing departmental finances, overseeing document and data governance, and staying at the forefront of technological advancements in e-learning platforms. By facilitating collaboration among internal and external stakeholders and driving initiatives for continuous improvement, the Program Assistant significantly enhances the eLearning experience for educators and learners alike, positioning the department as a leader in educational innovation.

**This is a temporary, 40 hour/per week position that is set to end on 07/26/2024.**

**Duties and Responsibilities**:

- Utilize the Insight Report Builder to generate, analyze, and present comprehensive reports on LMS usage, engagement, and course effectiveness; this involves sophisticated data analysis, creation of data visualizations, identification of inconsistencies, and collaboration with various departments to produce customized reports that inform strategic decisions
- Offer superior administrative support by documenting processes, coordinating meetings, maintaining resources, and contributing to the development and refinement of training materials; ensure the smooth operation of the department and the effectiveness of its training programs through proactive planning and organization
- Act as a vital support link across functions, especially during periods of high demand or for projects requiring specialized knowledge; responsibilities include resolving Help Desk tickets, assisting with Course Readiness, participating in Quality Assurance projects, and ensuring operational excellence across the eLearning spectrum
- Facilitate coordination between the LMS and e-learning departments and an extensive array of internal and external stakeholders, including the IT department, Provost's office, faculty trainers, and technology partners like Brightspace D2L
- Manage departmental expenses and procurement while also handling financial planning for compensating temporary workers and supporting faculty course improvement initiatives; oversee budget allocations for payroll and project-specific expenditures, ensuring resources are used effectively to enhance educational outcomes
- Oversee the comprehensive management of departmental documents and direct the organization and updating of the department's data and asset inventory, aligning with division-set retention schedules; emphasize the importance of operational efficiency and compliance with accreditation and college standards through meticulous data governance
- Continue to research and promote new D2L Brightspace features, coordinating training and program activities to effectively leverage these technologies; play a key role in maintaining the department's technological edge and maximizing the utility of eLearning tools

**Job Requirements**:

- Associate’s Degree in a related field **and**:

- Three years of program support experience related to the area of assignment

**or**
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

**Preferred**:

- Bachelor’s degree and/or advanced certification in administrative support or related area
- Issues, processes, and procedures pertaining to area of assignment
- Applicable computer programs and equipment
- Record keeping principles
- Instructional principles and techniques
- Records retention principles
- Skills in (strong writing, project management, organization, and process implementation skills)
- Prioritizing work and performing multiple tasks
- Providing service excellence
- Working with various types of individuals
- Compiling and analyzing data and preparing a variety of reports
- Monitoring expenses and revenues of a cost-recovery budget
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public

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