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Desktop Support

4 months ago

Lafayette, United States Pyramid Full time

Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects.

Experience working in enterprise environment.

Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.

Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.

**Job Types**: Full-time, Contract, Temporary, Temp-to-hire

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Desktop support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 1 year (preferred)

Work Location: In person