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Epic Template Specialist

3 months ago

San Bernardino, United States Sac Health Full time

**About SAC Health**:
SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

**SAC Health's Core Values:
**Quality Healthcare** - providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
**Teamwork**:

- working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
**Wholeness** - ministering to the spiritual, physical, mental & emotional needs of others
**Integrity** - living & working in an authentic, honest way that inspires trust
**Compassion**:

- engaging with the needs & suffering of others, out of concern for their well-being
**Excellence**:

- striving to exceed expectations for our patients, community, & staff
**Humble Service** - caring with a kind & selfless spirit
**Respect** - holding others in high regard by empowering them to reach their God-given potential

**DESCRIPTION**:
The Provider Utilization Team supports medical operations of SAC Health to improve service to providers and to patients seeking care at our organization.
The EPIC Template Specialist, working under the functional guidance of the Provider Utilization Manager, carries out daily schedule, template, and master schedule requests. Using industry-standard best practices and successfully leveraging business tools, the Template Specialist will engage with relevant staff to accelerate access and productivity-related enhancements and to improve the overall provider and patient experience. Must understand nuances between resident schedule and attending direct patient care schedule templates. Performs other duties as needed.
- Schedule: 4 days per week, 10 hour days_
- Fully Remote Position_

**ESSENTIAL FUNCTIONS AND DELIVERABLES:
- Participates in the development and implementation of the design of daily schedules and provider templates that enhance patient access and scheduling workflows.
- Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques. Responsible for communicating schedule changes to providers and appropriate staff.
- Relays schedule changes to Patient Access Utilization Team and Appointment Center to ensure prompt communication to patients.
- Identifies and completes necessary modifications to master and daily provider templates to meet clinic requests. Consistently meets or exceeds service level standards when resolving requests.
- Provides continued maintenance to provider templates in accordance with department and productivity guidelines.
- Effectively communicates as an ambassador for the SAC Provider Utilization Team when meeting with colleagues at all levels of the organization, including leadership, clinic staff, medical directors, providers, and template team members.
- Completes all required training as needed to maintain the appropriate template specialist access in Epic and to meet requirements of the work as dictated by department leadership.
- Understands and applies knowledge of clinic operations, scheduling, and the specifics of EPIC functionality.
- Works in conjunction with LLU & SAC Finance Depts to verify provider monthly shifts for accuracy.
- Inputs half day data monthly to support business decision-making processes.
- Independently carries out project work and meets all project deadlines.
- Remains flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity; able to quickly learn new processes and procedures.
- Participates in other responsibilities and projects as assigned.

**QUALIFICATIONS**:

- Education: High school diploma or equivalent required. Associate degree preferred.
- Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
- Experience: Minimum two (2) years related healthcare experience, including experience with electronic medical records required. Experience in a large medical academic or teaching health center preferred. Experience managing provider schedules preferred.
- Essential Technical/Motor Skills: EMS systems, Epic and computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required; input data, typing 40 WPM, copying, and effective use of the telephone.
- Interpersonal Skills: Ability to work independently as well as collaboratively with team members, building strong working relationships. Ability to work with people cooperatively and effectively from all organizational levels and build consensus through negotiation and diplomacy. Work well with a team to accomplish specific goals, through required excellent communication skills and high-quality customer service. Excellent written and verbal communication and presentation skills. Able to communicate technical information in lay