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Collision Repair Shop

3 months ago

Chicago, United States Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This job is responsible for ensuring consistency of estimating practices for, the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual reinspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.

Notice of Licensing Requirement:

- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
- Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Preferred Qualifications**:

- Minimum two years' experience in estimating auto damage in (CCCOne) platform and a strong auto damage analysis background is required.
- Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Ability to work independently and remotely, while managing time efficiently.
- Familiarity with insurance policies, coverage, and repair processes.
- Strong critical thinking and problem-solving skills to evaluate and negotiate auto property damage claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.
- This position is not available for Puerto Rico, California, Alaska, and Hawaii residents._

Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you’ll enjoy a Total Rewards package that includes:

- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
- Company Car:_ Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

**Job Description**:
**A day in the life of a GHRN Quality Evaluator, and what it takes to do the job**

As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. Conducts physical and/or virtual reinspection’s and analyzes complex estimates prepared for Allstate.

Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.

**You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience**:
**The Customer Service Expert** -you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.

**The Investigator **- you’ll confidently and independently investigate auto property damage claims by performing detailed reviews of damage and provides information on reinspection results to ensure vendors and technicians are following Allstate specific guidelines and procedures.

**The Negotiator** - In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair processes with vendor shops. During negotiations, you will incorporate tactics to handle challenging and complex situations.

**The Problem Solver **- Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and c