Associate, Field Safe and Secure

4 weeks ago

Rocklin, United States Carvana Full time

**About Carvana**

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?

We are looking for people who are excited to** thrive** in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data
- and process-driven decisions in everything we do. Here are a few of our stories We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.YouTube Video

**About the team and position**

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. Your daily duties will vary depending upon your assignment. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to. You will be adept at utilizing Carvana technology. You will interact with our Inspection Center and Logistics Team in documenting vehicle destinations and locations. You will support vehicle location research when necessary and provide key details to the Safe and Secure Manager to assist in any inquiry. This position is hourly and reports to either the Safe and Secure Team Lead or the Safe and Secure Manager.

**What you'll be doing**
- Deliver a service first approach in everything you do.
- Make a difference by exemplifying our Carvana values.
- As our egress and digress "ambassador", you will have the opportunity to positively impact the daily interactions with the majority of our associates, drivers, and vendors.
- At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors.
- When appropriate, partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
- Ensure each request is delivered in a way that is timely, quality, and service oriented.
- Be there when the Team needs you. Each Safe and Secure Associate will be trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Take action when necessary and bring those skills to the forefront when facing emergency situations.
- In partnership with your Safe and Secure Team Lead and Manager, promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed.
- There will be times where you face difficult situations. Always Keep it Kool. Your role is to de-escalate situations to ensure we win with partners and collaboration at the forefront. Leverage your training to remind yourself that "We are all in this together."
- Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
- Utilize our Safe and Secure Application (SAS App) and RFID Technology.
- Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
- Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
- Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.

**Key Metrics**:

- Unit Loss Rate versus Plan
- Safe and Secure App Execution
- Inventory Control/Accuracy and Tracking
- Safety Incident Performance
- JIRA Ticket Service Level Score

**What you should know/have**
- 1-2 years of experience within a customer service environment
- Strong verbal and written communication skills
- Proven track record of strong decision-making in a complex environment
- Ability to relate well with others and establish strong working relationships
- Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
- Ability to handle conflict situations in a positive way

**We'd love it if you also have**
- Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
- Previous experience supporting an OSHA program - Safety Team
- Experience supporting crisis prevention and/or response plans

**What we'll offer in return**
- Full-Time hourly Position with a competitive wage.
- Medical, Dental, and Visi

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