Front Office Coordinator

2 weeks ago

Poughkeepsie, United States Nuvance Health Full time

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates,

**Summary**:
Greets and provides excellent customer service to patients when they arrive for care. Accesses patients in the hospital system, initiates the information flow and recordkeeping process, and prepares record for electronic billing. Answers phones and schedules patients for appointments.

**Responsibilities**:
Answers phones and obtains demographic and financial information.

Schedules new and follow up patient appointments in EMR.

Registers patients in Hospital system and verifies insurance.

Verifies coverage and need for Authorization for Procedures - Obtains ABNs as needed.

Requests/retrieves medical records on patients and prepares them for provider review prior to patient arrival.

Obtains signatures, consents and copy of insurance card from patient/family upon arrival.

Maintains schedule in cooperation with nursing staff, conducts patient reminder calls and re-schedules as needed.

Works with providers for needed signatures for patient paperwork.

Copy, fax and coordinates needed insurance information and patient supply/care needs.

Scans records into EMR and Hospital System to maintain financial records.

Reviews EMR documentation and Superbills for completeness.

Enters charges into Cerner Batch Tool.

Reconciles charges from EMR with charges entered into Cerner.

Checks Diagnosis codes in HIM system and monitors Pre and Post Bill Edit queues.

Maintains and Models Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

Demonstrates regular, reliable and predictable attendance.

Performs other duties as required.

**Other information**:
**Experience**: Data entry and keyboard/computer skills required

Customer service skills required

Health care experience preferred

Medical terminology and insurance authorization experience preferred.

**Location**: Poughkeepsie-21 Fox Street

**Work Type**: Per Diem

**Standard Hours**: 8.00

**FTE**: 0.010000

**Work Schedule**: Day 8

**Work Shift**: 8-4:30

**Org Unit**: 1185

**Department**: Wound Care Ctr

**Exempt**: No

**Grade**: S4

**Salary Range**:
$17.0667 - $32.4693 Hourly

**Working conditions**:
**Essential**:

- Generally pleasant working conditions.
- Sedentary/light effort. May exert up to 10 lbs. force
- Little or no manual skills / motor coord & finger dexterity
- Little or no potential for occupational risk

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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