Automotive Service Manager

1 week ago

Hempstead, United States Atlantic Auto Group (Millennium Hyundai) Full time

We are looking for a qualified Service Manager with two or more years of automotive dealership experience to join our team. The Service Manager is responsible for overseeing service departments and for controlling costs, building clientele, maintaining employee relations, setting and obtaining sales and profit objectives, and maintaining service records. He or she helps plan, train, lead, and monitor the performance of service technicians, advisors, and other service members to promote customer satisfaction and revenue growth.

Additionally, the Service Manager is responsible for ensuring the satisfaction of all service concerns of our customers and maintains exemplary customer service.

**Responsibilities**
- Maintains the highest possible standards of workmanship; advises technicians of dealership CSI on a monthly basis
- Manages advisors, technicians, and all other service personnel on dealership procedures
- Manages technician productivity
- Holds weekly departmental meetings to help set tone for sales and service goals
- Maintains daily required housekeeping in service department to promote morale and quality standards; devises and implements a schedule of training for technical, productive, non productive, and non-technical personnel
- Develops systems of quality check of performance and tagging of special jobs
- Resolves 100% of customer complaints within a timely fashion
- Recruits, builds, trains, and maintains a quality service organization
- Develops systems for quality checking each job
- Develops standards of customer treatment and enforces their use; devises special processes for handling comebacks
- Establishes and maintains an organized and up-to-date customer follow and record system
- Becomes familiar with and proficient in Reynolds and Reynolds and all other dealership software
- Works with Parts department as appropriate to ensure proper stocking of high use parts
- Forecasts sales, gross profit, and expenses
- Develops annual service plan for use in connection with annual sales and profit forecast
- Generates and maximizes labor and parts sales based on true customer need
- Communicates effectively with all customers in a manner that reflects positively on one's self, the dealership, and the product
- Establishes sales and service quotas and manages overall goals
- Trains, manages, and directs service team so that they can meet goals and quotas
- Ensures all targets are met or exceeded
- Manages inventory in terms of display, pricing, and aging
- Provides timely and accurate reports on all service and sales activities as needed
- Performs other duties as assigned

**Qualifications**
- Must have a minimum of 2 years of experience in dealership management
- Strong leadership skills
- Professional appearance
- Excellent communication and organizational skills
- Ability to create and maintain excellent customer relations
- Strong desire for above average CSI
- Accuracy and attention to detail is a must
- Strong people skills in order to train, manage, and direct service team so that they can meet goals and quotas
- Must be able to combine customer service skills with leadership skills
- Must be able to manage and train all service staff
- Strong computer and internet skills, including experience/skills with a CRM system
- Must have a good grasp of internet processes and understand how to evaluate the effectiveness of advertising
- Must be able to pass a drug test and a background check
- Must be able to pass a license/motor vehicle record check

**Benefits**:

- Health Insurance
- Dental Insurance
- Vision Insurance
- Sick Leave
- 401(k)
- Paid Time Off (PTO)
- Competitive Pay Plans
- Employee Discount purchase program
- Employee Assistance programs
- Employee Referral Program

**Company Description**:
**WHY WORK FOR THE ATLANTIC AUTO GROUP?**

**The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. **Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees,** Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.** As Atlantic continues to add new locations, finding new employees is a major priority.

**The group firmly believes in cultivating talent from within,** seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

**WE WELCOME VETERANS**

We believe in the abilities of our milit

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