Clinical Service Assistant

2 weeks ago

New York, United States Elevance Health Full time

Job Family: MED > Medical Ops & Support (Non-Licensed)

Type: Full time

Date Posted: May 17, 2024

Anticipated End Date: Jul 05, 2024

Reference: JR117680

Description

**Clinical Service Associate**

**Work Scheduled **:Monday - Friday 8:30-5pm EST

The **Clinical Service Assistant **is responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit.

**How you will make an impact**:

- Supports systems, workflow, and reporting-related requirements of the unit.
- Identifies trends and opportunities for additional associate training on unit workflow and processes.
- Monitors unit workflow and processes and identifies opportunities for improvements.
- Provides administrative support to associates to help in identifying and resolving workflow and process issues.
- Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
- Runs ad-hoc reports.
- Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
- Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
- Works with referral services associates to ensure seamless processes.
- Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews.
- Supports workforce management, RN licensure, and other special projects.

**Minimum Requirements**:

- Requires a high school diploma and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.

**Preferred Skills, Capabilities & Experiences**:

- Associates degree in a related field and prior experience in a healthcare or managed care environment preferred.
- Administrative experience working in a healthcare environment preferred.
- Customer service experience, primarily speaking over the phone with customers.
- Behavioral health experience preferred.
- Experience and proficiency using Microsoft products : Excel, Outlook, Teams.

Location: New York
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary

from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular

employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

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