![Insomniac Clubs](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
2 weeks ago
Job Summary:
**WHO ARE YOU?**
Do you enjoy operations management? We are looking for a highly motivated Operations
Manager who is passionate and motivated, resourceful, and innovative, entrepreneur
and forward thinking
**WHO ARE WE?**
**Insomniac’s West Coast Clubs Division **is focused on creating a best-in-class
experience for our Headliners. Our expanding roster of club partners includes some of
the world's top venues, delivering performances from globally renowned DJs backed by
top-notch sound and visuals. The diverse calendar of events celebrates the electronic
dance music community and culture, offering an endless range of experiences.
Insomniac’s West Coast Clubs Division includes venues such as Exchange, Academy
LA, Time Nightclub, Bloom, and Nova SD.
**THE ROLE**
The Operations Manager will ensure the night runs as smoothly as possible, with
seamless service that meets the expectations and needs of our clients. Opening and
closing protocols must be followed and maintained. Must be able to multitask and assist
all departments of the venue.
**RESPONSIBILITIES**
- Customer Focus: Understand customer service principles, and be able to provide
an excellent customer experience. Able to connect with customers in a
meaningful way. Is approachable, genuine, knowledgeable, encouraging,
passionate, and committed to helping customers.
- Initiative: Able to identify opportunities and issues and follow through on work
activities to capitalize or resolve them. Able to lean quickly and take positive
action without being requested to do so. Interested in learning about the entire
business.
- Performance Management: Able to lead, manage, and mentor others. Able to
lead by example and develop the skills and capabilities of direct reports to ensure
goals are met. Provides effective positive and constructive feedback.
- Leadership: develop cooperation and teamwork while participating in a group,
working toward solutions which generally benefit all involved parties. Good team
player, able to build good working relationship with others.
- Organization: Able to utilize time, energy, and resources to manage priorities,
stay on track, and achieve goals. Able to multitask and pay strong attention to
detail in a fast paced and high-urgency environment. Able to complete tasks
thoroughly in a timely manner. Able to protect assets and people by learning and
implementing protocols and complying with guidelines.
- Communication: Able to listen, comprehend and speak with employees and
department heads about necessary issues/concerns.
- Office Duties & Responsibilities
- Scheduling: Schedule staff per department, using our online scheduling system.
- Payroll: Ensure submitted hours are correct and accounted for. Follow payroll procedures and submit all forms required.
- Inventory: Ensure inventory is correct and place order accordingly
- Aesthetics of Venue: Maintain aesthetics, cleanliness, repair and maintenance of the venue.
- Event Duties & Responsibilities
- Private / Special Events: Work closely with the director of special events weekly.
- Maintain opening and closing procedures.
- Handling customer concerns and questions
- Clubs Duties & Responsibilities
- Conduct pre-shift meetings for all necessary departments.
- Maintain excellent communication with all departments during shift.
- Handling and overseeing cash accountability/transactions within departments. Door, Box office, bottle service, etc.
- Train and provide support in onboarding team members, clients, vendors and partners when needed
- All other projects and initiatives as identified
**QUALIFICATIONS**
- 4+ years experience as an operations manager in live events and/or club
operations
- Degree in hospitality, business management, or marketing or related experience
- 6+ years experience in people and team management
- Proficient in budgeting, reconciling, and analyzing event operations excel
spreadsheets
- Responsible for Alcohol Awareness Training Certification or Equivalent
- Flexible schedule with the willingness and ability to work nights, weekends, and
holidays
- Excellent English comprehension (both written and verbal)
- Ability to work long hours
oAbility to work in loud/bright environments (lasers, flashing lights, etc.)
**PREFERRED QUALIFICATIONS**
- Job longevity - long-term tenure within the same company preferred
**WORK ENVIRONMENT**
- Must be able to tolerate loud noise levels & busy environments when at venues
- May work in drastic temperature climates when at venues
- Must be willing to travel to work during holidays, evening and weekend hours, as
required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not
require sponsorship by Exchange for a visa.
**EQUAL EMPLOYMENT OPPORTUNITY**
Our company strongly supports equal employment opportunity for all applicants
regardless of race, color, religion, sex, gender identity, pregnancy, national origin,
anc
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