Front Desk

3 weeks ago

Chicago, United States Waterton Full time

**Who is Waterton?**

We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence. With over 24 years of investment and property management experience, we strive to exemplify what we call Resitality®.

**We're looking for a talented Part-Time Front Desk associate to join our team**

Waterton is currently seeking an energetic, professional, personable, and customer service oriented Front Desk associate As Front Desk, you will provide expeditious and efficient service for residents and guests of the community. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.

**How you will contribute to our team**:

- Establish and maintain good relations with residents, prospective residents, all customers, vendors and co-workers. Communicate in a courteous and professional manner at all times.
- Ensure proper delivery of flowers and small parcels to residents.
- Assists with after-hours deliveries, telephone calls, emergencies and maintenance requests.
- Help ensure safety throughout building by monitoring security systems and access doors and strictly adhering to key check out policy. Retrieve or replace keys as necessary.
- Assist new residents; issuing keys and provide community information to help them
- Provide access for residents’ guests, delivery and service personnel at residents’ and management’s request. Maintain contractor log and visitor log. Obtain identification as required.
- Monitor entrances and exits, and all activity in the front lobby and property entrances where applicable.
- Maintain a clean and orderly front desk, lobby area, and storage closets where applicable.
- Answer the telephone. Communicate with the staff and residents through portable radio and building intercom system.
- Adhere to all local, state and federal laws including all laws governing Fair Housing and safety procedures including OSHA requirements.
- Comply with company policies and procedures, including standards of performance (SOP).
- Report to work on time, well-groomed and professionally dressed.
- Must have regular, reasonable and predictable attendance
- Must have the availability to work a flexible schedule any day of the week.
- Excellent customer service skills while maintaining the highest standards of professionalism.
- Ability to resolve minor problems while remaining courteous and professional.
- Ability to communicate effectively.
- Ability to use and learn new computer software.
- Must be team oriented.
- Evenings, weekends and/or holidays maybe required.

**How we will recognize and reward you**:
At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

- Competitive compensation and incentive program participation.
- Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
- Generous Paid Time Off and holiday schedules.
- A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement.
- Employee discounts and wellness initiatives.

**Why Waterton?**

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.

We firmly believe that our superior ability to serve our customers differentiates us. We empower our Associates to think and act like an owner and use the Waterton Way to serve our residents and guests in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call **_Resitality_**_®_

**Waterton strongly supports diversity and inclusion in the workplace. All qualified applicants are encouraged to apply.

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