Front Desk Agent

2 weeks ago

Chicago, United States Kinzie Hotel Full time

**The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hotel's success**

**Front Desk Agent/Concierge**

**SUMMARY**:The Front Desk Agent/Concierge is primarily responsible for handling all guest interactions and exceeding guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression.

The **Front Desk/Guest Service Agent** shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.

**ESSENTIAL JOB FUNCTIONS**:

- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of hotel’s features, services, in-house meetings, etc.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Maintain a neat and presentable front desk area.
- Monitor guest mail and ensure that it is processed according to procedures.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergencies.

**Associate is held accountable for all duties of this job and other duties as assigned.**

**JOB REQUIREMENTS**:

- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write, and speak English
- Must have strong computer skills; working knowledge of Microsoft Office programs
- Must be able to work well under pressure and in a fast paced environment
- Must be able to accurately follow instructions, both verbally and written
- Must be professional in appearance and demeanor
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have a passion for creating an exceptional experience for all guests

**WORKING CONDITIONS**:

- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

**EXPERIENCE & EDUCATION**:

- Prior hospitality experience preferred - **1 year minimum requirement **as hotel front desk agent
- **Previous experience with Opera preferred**

Qualified Applicant must be willing to submit to criminal background check.

We provide PPE to our employees.
- Kinzie Hotel is an Equal Opportunity Employer (EOE)_

Pay: From $17.50 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Relocate:

- Chicago, IL 60654: Relocate before starting work (required)

Work Location: In person

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