Veterinary Client Service

2 weeks ago

Tampa, United States Westchase Veterinary Center Full time

Westchase Veterinary Center in search of Client Service Representative. Customer Service and/or Veterinary experience preferred, but not required.

**About us**:

- We are a 6 doctor practice open 7 days a week, including most holidays. We are available for our patients from 7:00am - 7:00pm Monday - Friday, and 8:00am - 5:00pm on the weekends.
- We are a “paper light” practice, and we are very digitally connected to our clients.
- We offer our patients surgical appointments Monday-Friday. We perform a variety of surgical procedures, and providing veterinary dental care is a major part of our surgical load.
- We treat companion animals, big and small. We do care for exotic species in addition to dogs and cats.
- We provide our patients with routine and wellness care along with advanced medical care including hospitalization, in-house laboratory tests, and some emergency care.
- We value our client service representatives and value their ability to provide our clients with excellent customer service. The medical staff works as a team to provide the best possible care to our patients.
- We take pride in offering our patients and their owners a high standard of veterinary and client care.

**Who we are looking for**:

- A positive person who is passionate about veterinary medicine and client care, and is able to educate and inform clients in a professional, courteous manner.
- Someone with basic computer literacy to enter patient records and to keep in touch with our clients through all available channels.
- A person who has the physical strength and ability to lift and carry a pet or other object weighing up to 50 pounds without assistance. You should also be able to assist in lifting or carrying a patient or object weighing in excess of 50 pounds.
- A person who has excellent communication skills, both written and orally, and has the ability to remain calm while dealing with difficult situations including emergencies.
- A person who is able to prioritize tasks and is able to work efficiently and effectively in a busy work environment. In addition, this person should have a strong attention to detail.
- A person who is at least 18 years of age and is available at least 32 hours a week, with availability including some mornings, evenings, weekends, and/or holidays.
- A person with general computer skills including, but not limited to the use of Microsoft Office, web-based text messaging, and Avimark (preferred but not required). In addition, this person should have previous experience with payment handling and basic financial skills.
- A person who has the willingness to be a team player and takes initiative to learn new things to advance their knowledge.

**What we have to offer**:

- We value a work-life balance, and do our best to meet all shift preferences and time off requests. In addition, we offer up to 5 days of Paid Sick Leave per year, and up to 80 hours of Paid Vacation Leave after your first 90 days.
- We offer excellent veterinary discounts to pets under your care including exotic species.
- We have optional health, vision and dental insurance along with other ancillary benefits including life insurance and short
- and long-term disability.
- You have the option to contribute to a 401K package with a percentage matching
- We have the possibility of budget based quarterly bonuses.
- We will be offering a starting wage of $15-17 per hour commiserate with previous work experience and qualifications.

Pay: $15.00 - $17.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends

Work setting:

- In-person

**Experience**:

- Veterinary experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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