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Customer Service Representative
3 months ago
_**Looking for a new opportunity that supports a work-life balance? Want to work for a company that values you and will help you grow through financial assistance with educational opportunities and promotions? We are committed to building a diverse team of talented professionals at each of our clinics and We want YOU We are looking to hire for our Boston clinic**_
This diverse and dynamic Client Service Representative (CSR) plays a critical role in the ongoing success and growth of the company/clinics. The primary job for a CSR at Boston Veterinary Clinic is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. This CSR will be the face of the clinic and be orchestrating the first impression of our clients and patients. It is important that this role develops credibility and strong relationships with the guests and customers they encounter. It is critical that they espouse a service mindset at all times in all stages of the day both for customers and employees. This role is responsible for creating a stellar customer experience and enabling the team to grow and move through the day with a facility they are proud of and with clear expectations of the flow of the day.
The CSR will work and service diverse clients and is caring, friendly, and efficient. The position is part crowd control, part efficiency expert, and part records manager. The CSR answers the phones, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out the day’s appointments, processes payments and manages financial information, and communicates between clients and other staff. Verbal and written communication is essential. The CSR must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous.
**Job Types**: Full-time, Part-time
Pay: $25.00 - $27.00 per hour
Expected hours: 20 - 38 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
Application Question(s):
- Have you applied to the Boston Veterinary Clinic in the past? If so, when.
- The schedule would primarily be 25 to 38 hours a week, including every other Saturday 8 am to 3 pm. Weekday shifts would be until 7:30 pm. Schedules would vary based on the needs of the business. Would this work for you?
**Experience**:
- Veterinary: 1 year (required)
Ability to Relocate:
- Boston, MA 02116: Relocate before starting work (required)
Work Location: In person
