Tekion Application Support Specialist
2 months ago
indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 28 timelessly modern franchised dealerships in nine US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, and most recently Fort Collins, CO.
indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well the best people - come and join us today
**What we are looking for**:
indiGO Auto Group is seeking a full-time **Tekion Application Support Specialist** to join our team and help us drive innovation and efficiency in automotive retail. This position will include exciting travel opportunities across various locations. This is a great opportunity to work for an exciting company in a fast-paced environment.
The Tekion Expert will be responsible for implementing, managing, and optimizing Tekion's automotive retail cloud platform. This role requires a deep understanding of the Tekion system, strong technical skills, and the ability to provide strategic guidance to enhance dealership operations.
**This is what we offer**:
- Opportunity to work in a cohesive and supportive team environment
- Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
- 401(k) plus match
- Unlimited professional training opportunities
- Paid vacation days, sick days, and holidays
- Opportunity for advancement in a growing company
- Brand new, state-of-the-art facilities and equipment
**Here is what an ordinary day of work may look like**:
- Use the ticketing system to track issues and ensure support availability.
- Provide expertise on CRM and other integrated tools.
- Lead the deployment of the Tekion platform in all automotive dealerships.
- Configure the Tekion system to meet specific dealership requirements.
- Ensure seamless integration with existing dealership management systems.
- Continuously monitor and optimize the performance of the Tekion platform.
- Identify and implement improvements to maximize efficiency and effectiveness.
- Investigate and resolve software issues, while exploring potential problems.
- Provide comprehensive training to dealership staff on using the Tekion platform.
- Offer ongoing technical support and troubleshooting for end-users.
- Collaborate with dealership management to identify opportunities for process improvement using Tekion.
- Provide expert advice on best practices for leveraging Tekion's features and capabilities.
- Communicate effectively with stakeholders at all levels of the organization.
- Participate in regular meetings and provide updates on system performance and project progress.
**The opportunity is for you if you have**:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Proven experience with the Tekion automotive retail platform.
- Ability to frequently travel to all indiGO Auto Group dealerships.
- Strong technical skills, including knowledge of system integration, configuration, and customization.
- Excellent verbal, math, and leadership skills. These skills may be tested and evaluated
- Extremely organized with dedicated attention to detail
- Experience in the automotive industry is a plus.
- Knowledge of other dealership management systems (DMS) such as CDK, Reynolds and Reynolds, etc. preferred.
- Experience with cloud-based solutions and SaaS platforms.
- Project management experience.
- Self-motivated and dependable
- Willing to submit to a drug test and criminal background check
This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.
indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.
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